Computing Graduate
3 weeks ago
Monitoring, responding to, and investigating network, system and security alarms and incidents
- Ensuring the availability of Contact Centre services for Genesys Engage and Genesys Cloud clients
- Patching the operating systems of clients’ servers.
- Analysing logs to detect and alert on potential intrusions or failures.
- Handling customer support tickets and support calls.
- Collaborating and communicating with other team members to resolve network, security, and support incidents.
**Requirements**:
Ideally you will be tertiary qualified in Information Technology, Information Systems, Networking, Computer Science or similar discipline.
- Understanding of networking and security fundamentals
- Comfortable using the Linux terminal and Windows Command Prompt
- Self-directed and proactive in self-motivated learning.
- Strong problem solving and troubleshooting skills
- Willing to work weekends every fortnight
This company offer the right individuals the opportunity to follow career path into engineering, consulting, managed services etc. The offer personal development days per year for you to add more certifications to your resume. **Work from home flexibility with company office in Edinburgh, Scotland.**
**Salary**: £28,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Employee mentoring programme
- Work from home
Schedule:
- 8 hour shift
**Education**:
- Bachelor's (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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