Call Centre Representative

3 weeks ago


Edinburgh, United Kingdom ENVISION AGENCY LTD Full time

As a Call Center Representative, you will be the first point of contact for our customers, providing outstanding assistance and resolving inquiries promptly. You'll utilize your excellent communication skills to ensure a positive customer experience and contribute to the success of our team.

**Responsibilities**:

- Handle customer inquiries in a professional and courteous manner
- Listen attentively to customer needs and offer appropriate solutions or information
- Accurately document customer interactions and details of inquiries or complaints
- Collaborate with team members and other departments to resolve complex issues
- Meet or exceed performance targets such as call handling time and customer satisfaction ratings

**Requirements**:

- Excellent communication skills (verbal and written)
- Customer-oriented mindset with a focus on providing exceptional service
- Ability to multitask and work efficiently in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Previous customer service experience is a plus

**Job Types**: Full-time, Permanent

**Salary**: From £25,752.33 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Edinburgh (preferred)

Work Location: In person

Application deadline: 14/03/2024



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