Customer Representative

1 month ago


Edinburgh, United Kingdom VP GROUP LTD Full time

As a Customer Representative, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others

**Responsibilities**:

- Provide exceptional customer service to clients in a professional and courteous manner
- Answer incoming calls and respond to customer inquiries and concerns
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately and efficiently
- Resolve customer complaints or issues promptly and escalate when necessary
- Collaborate with other team members to ensure customer satisfaction

**Skills**:

- Ability to analyze customer needs and provide appropriate solutions
- Bilingual or multilingual skills are a plus
- Strong phone etiquette with the ability to communicate effectively over the phone
- Proficient in data entry and navigating computer systems

**Job Types**: Full-time, Permanent

**Salary**: From £23,423.80 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Edinburgh (preferred)

Work Location: In person



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