Customer Representative
1 month ago
As a Customer Representative, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others
**Responsibilities**:
- Provide exceptional customer service to clients in a professional and courteous manner
- Answer incoming calls and respond to customer inquiries and concerns
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately and efficiently
- Resolve customer complaints or issues promptly and escalate when necessary
- Collaborate with other team members to ensure customer satisfaction
**Skills**:
- Ability to analyze customer needs and provide appropriate solutions
- Bilingual or multilingual skills are a plus
- Strong phone etiquette with the ability to communicate effectively over the phone
- Proficient in data entry and navigating computer systems
**Job Types**: Full-time, Permanent
**Salary**: From £23,423.80 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Edinburgh (preferred)
Work Location: In person
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