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Customer Service Representative

4 months ago

Edinburgh, United Kingdom Godwin Recruitment Full time

**Brand-new customer support opportunities**

**Monday - Friday, 9am - 5pm.**

**Easily accessible city centre location**

**Excellent benefits and small friendly team working environment**

Due to office relocation, a leading supplier of healthcare products is recruiting for customer support representatives to assist in the daily operations of a regional dispensing centre, providing the highest standards of service to patients and healthcare professionals.
- Key Responsibilities will include -_
- Regular liaison with healthcare professionals regarding patient records and orders.
- Accurately input and process orders, paying close attention to product codes and quantities.
- Update patient files and databases - always maintaining patient confidentiality.
- Booking of appointments and delivery dates on behalf of patients and nurses.
- Handling queries through to satisfactory conclusion.
- Ensure sufficient stock levels are maintained within the branch.
- Skills & Experience Required -_
- You will have recent customer care experience and be skilled in handling enquiries through to completion.
- You will demonstrate excellent communication skills, both verbal and written.
- You will take pride in building effective working relationships with the team in which you work, as well as providing the very best customer care.
- You will be joining a friendly, supportive team environment where both team and individual tasks will be part of your daily responsibilities - A ‘can do’ attitude is essential, as well as a well organised, tidy, and methodical approach to work.
- You will demonstrate efficient administration skills and follow strict operational guidelines.
- Efficient keyboard and Microsoft Office skills are essential, as well as the ability to work with great attention to detail.
- Healthcare sector experience would be an advantage, although not essential.

To be considered for the opportunity of customer support representative, please send your CV Application for consideration. If you would like further details before applying, please call us.

Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended, or deleted at any time upon your request.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- Life insurance

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Loyalty bonus

Application question(s):

- Are you comfortable working in a fast paced role requiring strong organisational and time management skills?
- Do you have accurate and efficient keyboard and Microsoft Office skills?
- Do you have exceptional customer service skills by phone, in person and in writing?

**Experience**:

- customer service: 3 years (required)

Work Location: In person

Application deadline: 03/05/2024
Reference ID: JB397