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Customer Service Representative
3 weeks ago
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.
**Duties**:
- Answer incoming customer inquiries in person
- Provide accurate information about products and services
- Resolve customer complaints or issues in a professional and timely manner
- Analyse customer feedback to identify areas for improvement
- Collaborate with other departments to ensure customer satisfaction
**Skills**:
- Excellent communication and interpersonal skills
- Strong data entry skills with attention to detail
- Ability to handle difficult or irate customers with professionalism and empathy
- Ability to analyse customer needs and provide appropriate solutions
If you are a motivated individual who enjoys helping others and has excellent communication skills.
**Salary**: From £24,458.52 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 28/03/2024
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