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Customer Service Representative

4 months ago

Edinburgh, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with opportunities for growth and development.

**Duties**:

- Up sell products and services to customers based on their needs and preferences
- Assist with data entry tasks to ensure accurate order processing
- Analyse customer feedback and provide suggestions for improvement
- Handle customer complaints in a professional and timely manner
- Collaborate with other departments to resolve customer issues effectively

**Skills**:

- Excellent communication and interpersonal skills
- Strong phone etiquette and active listening skills
- Ability to analyse customer needs and provide appropriate solutions
- Patience and empathy when dealing with challenging situations
- Ability to work well in a team environment

If you are passionate about providing exceptional customer service and have the skills mentioned above, we would love to hear from you. Join our team and enjoy competitive pay, a supportive work environment, and opportunities for career advancement.

Pay: From £24,584.87 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 16/05/2024