Customer Service Representative

5 months ago


Edinburgh, United Kingdom Sanderson Recruitment Plc Full time

**Customer Service Representative (Back of office/Front of office) - 1**st** line support**

**Salary**:Up to £23,000 (dependant on experience)

**Location**: Edinburgh City Centre **EH1 2DH **- accessible by train, bus, and parking available

**Working hours**: Monday to Friday 9-5 ("Working from home" options once probation has been passed)

**About us**:
**Are you looking for a new role within the customer service industry? Somewhere with a clear career path and ladder for progression?**

Largest provider of outsourced TPA services within the UK Life & Pensions industry, due to our growth with our new partnership, we are looking for some of the best “Customer Service Representatives” around.

We impact peoples' lives every day, be it helping pay for a loved one’s funeral or providing someone with their pension funds for a happy retirement.

Our vision is to be the **'Customer Experience Partner'** for our clients.

**The role**:
Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role.

The focus will be on your ability to have conversations with customers in a confident, friendly, and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.

**Benefits**:

- We offer 31 days holiday (including bank holidays).
- **Eligibility for an annual discretionary bonus scheme**.
- A contributory company pension scheme.
- Excellent employee well-being and assistance support programmes.
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services.
- Personal and **career development opportunities** to progress your aspirations within the company.

**Desirable Requirements**:

- Customer service background**:retail, hospitality, help desk, call centres, recruitment, 1**st** line support**, etc.
- Fast paced environment.
- Excellent communication skills.
- Passion for excellent customer service.
- Ability to resolve issues and queries.



  • Edinburgh, United Kingdom Brand Visionaries Full time

    Exciting Opportunity in Edinburgh - Customer Service Representative! Are you a highly motivated and customer-focused individual ready to embark on a rewarding career in customer service? Brand Visionaries, in collaboration with a leading sales and marketing company, is actively seeking enthusiastic Customer Service Representatives to join their Edinburgh...


  • Edinburgh, United Kingdom Kent Recruitment Bureau Full time

    Edinburgh | Work from home | £500-£1000/Month Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn...


  • Edinburgh, United Kingdom AXEL LIMITED Full time

    We are seeking a talented and enthusiastic Customer Sales Representative to join our growing team. As a Customer Sales Representative, you will be the first point of contact for our customers, assisting them with inquiries, providing product information, and driving sales through exceptional customer service. **Responsibilities**: - Provide exceptional...


  • Edinburgh, Edinburgh, United Kingdom Nando's Chickenland Limited Full time

    Job Title: Customer Service RepresentativeNando's Chickenland Limited is an equal opportunities employer. We welcome applicants from diverse backgrounds and are committed to creating an inclusive work environment.We offer a competitive salary of £18,000 per annum, depending on experience and qualifications. In addition to your base pay, you will also...


  • Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Blue Arrow. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing exceptional service to our clients.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional manner.Provide...


  • Edinburgh, Edinburgh, United Kingdom Nike (New) Full time

    **Job Title:** Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service and ensuring that every customer has a positive experience in our store.**Key Responsibilities:Enthusiastically...


  • Edinburgh, Edinburgh, United Kingdom BT Group Full time

    Customer Service RepresentativeAbout the RoleWe're looking for a Customer Service Representative to join our team at EE. As a Customer Service Representative, you'll be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.Key ResponsibilitiesProvide excellent customer service and...


  • Edinburgh, Edinburgh, United Kingdom World Duty Free - WDF Full time

    About the Role:We are seeking a highly motivated Customer Service Representative to join our team at World Duty Free - WDF. As a Customer Service Representative, you will be responsible for delivering an exceptional customer experience, providing world-class service skills, and building rapport with customers.Key Responsibilities:Deliver an individualized...


  • Edinburgh, Edinburgh, United Kingdom SLS Recruitment Full time

    Company Overview:SLS Recruitment is a leading recruitment agency providing exceptional career opportunities to ambitious individuals. We are dedicated to supporting our clients in finding top talent and helping job seekers achieve their career goals.Salary:$35,000 - $40,000 per annumJob Description:We are seeking a Customer Service Representative to join our...


  • Edinburgh, Edinburgh, United Kingdom Tesco Full time

    We're looking for a talented Customer Service Representative to join our team in Edinburgh Leith. As a Customer Service Representative, you will be responsible for ensuring that our customers receive an exceptional shopping experience, helping them find what they need and answering any questions they may have.About the JobThis is an exciting opportunity to...


  • Edinburgh, Edinburgh, United Kingdom NHS Lothian Full time

    NHS Lothian is committed to providing exceptional patient care and experience. To achieve this, we are seeking a highly skilled and dedicated Customer Service Representative to join our team.As a Customer Service Representative, you will be the first point of contact for patients and stakeholders, providing a warm and welcoming service to ensure their needs...


  • Edinburgh, United Kingdom Search Full time

    Experience a career boost as a Customer Service Representative with Search, a global market leader. As a Roman-Germanic language support specialist, you'll be at the forefront of our operations, ensuring seamless customer experiences from start to finish. With a competitive salary and the opportunity to grow into a permanent role, this position is perfect...


  • Edinburgh, United Kingdom CV-Library Full time

    Job Title: Customer Service Representative Location: Edinburgh City Centre Pay Rate: £13.49p/hr Hours: Monday - Friday, 7 hour shifts between 8am-6pm. Hybrid Working: 2 days per week in the office after training Contract Type: Temporary - 12 months. Start Date: 13th January 2025 Ready for a new challenge in 2025? Our client is recruiting...


  • Edinburgh, United Kingdom Floral Image Full time

    This role provides a fantastic blend of customer service and account managementand even better, all for a small and growing business where the work you do will make a real contribution to the organisation’s success. Floral Image is an innovative and unique business specialising in the delivery of premium life-like flowers to corporates worldwide. The...


  • Edinburgh, United Kingdom Floral Image Leeds Full time

    This role provides a fantastic blend of customer service and account managementand even better, all for a small and growing business where the work you do will make a real contribution to the organisation’s success. Floral Image is an innovative and unique business specialising in the delivery of premium life-like flowers to corporates worldwide. The...


  • Edinburgh, Edinburgh, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are looking for a highly motivated Customer Service Representative to join our team at beBee Professionals in Edinburgh. As a key point of contact for our customers, you will provide exceptional service and support, while working collaboratively with our team to achieve operational success.Key Responsibilities:Provide service and support to...


  • Edinburgh, United Kingdom Diligenta Full time

    **Salary**: From £21840-£21840 **Customer Service Representative - Exciting Opportunity for School & College Leavers**: **Earn up to £21840 per year!** **Entry level positions** **Monday - Friday, 9am - 5pm, 35 hours per week** **Citymark, 150 Fountainbridge, Edinburgh, EH3 9PE** Are you nearing the end of your school career and looking to get...


  • Edinburgh, United Kingdom Diligenta Full time

    **Customer Service Representative - Exciting Opportunity for School & College Leavers** Earn up to £21840 per year!** **Entry level positions** **Monday - Friday, 9am - 5pm, 35 hours per week** **Citymark, 150 Fountainbridge, Edinburgh, EH3 9PE** Are you nearing the end of your school career and looking to get straight into the world of work whilst...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their queries, concerns, and complaints in a timely and professional manner.About the Role:This is an exciting opportunity...


  • Edinburgh, United Kingdom Raven Full time

    Customer Service Representative in Edinburgh! **Duties**: - Provide exceptional customer service and support to clients - Resolve customer complaints or issues in a professional and timely manner - Upsell products or services to customers when appropriate - Analyze customer needs and recommend suitable solutions - Maintain accurate and detailed records of...