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Customer Service Representative

1 month ago

Edinburgh, United Kingdom Floral Image Full time

This role provides a fantastic blend of customer service and account managementand even better, all for a small and growing business where the work you do will make a real contribution to the organisation’s success.

Floral Image is an innovative and unique business specialising in the delivery of premium life-like flowers to corporates worldwide. The Floral Image business in Edinburgh and Glasgow is an independently owned franchise so as Customer Service Representative you will have real scope to have a big impact on the growth of this small but successful business. Offering premium life-like flowers to every industry and sector, there is nowhere our flowers can’t find a home, making this role varied and unique.

As Customer Service Representative you will be tasked with the exciting challenge of visiting our wonderful range of customers, changing their flower arrangements and attending to any customer needs. The role comes with an element of variety as you will also be responsible for stock inventories, updating the CRM system and cleaning, maintaining and revamping the flower arrangements. Working flexibly across Edinburgh and Glasgow, this is a varied and diverse role not to be missed.

To be considered for this fantastic opportunity you should have a minimum of 2 years driving experience and good customer service skills. You should be confident and capable using a range of IT systems including CRM systems, desktop and mobile devices. Most importantly you should be a personable and self-motivated individual known for your ability to communicate well with a range of audiences. This role will require you to provide an unrivalled service to our loyal customer base, so you must possess strong customer service skills and an ability to build relationships easily to ensure the highest quality experience for everyone you engage with.

**Please note: Charity Horizons are managing all recruitment on behalf of Floral Image so all initial correspondence will be handled by through Charity Horizons colleagues.**

**Job Type**: Part-time

**Salary**: £22,000.00-£23,000.00 per year

Expected hours: 20 per week

**Benefits**:

- Company car

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Edinburgh, EH2 3EE

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