Customer Service Representative

3 days ago

Edinburgh, United Kingdom RSG PLC Full time

**Customer Service Representative - Edinburgh Standard Life** Customer Service Representative - Edinburgh Standard Life**

**Up to £23,000 per year**

**Mon-Friday, 9am-5pm**

**Hybrid remote**

**Standard Life House, Edinburgh, EH1 2DH**

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider.

**Summary of the role**:

- Due to our growth with our new partnership with Standard Life, we will be recruiting multiple Customer Service Representatives each month throughout the year.
- We are based in Standard Life House in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby.
- You have a choice of either office based or hybrid work from home after the initial onsite training.
- Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives
- Flexible hours are available to suit your availability, work life balance and wellbeing.
- Salary for the role is up to £23,000 per annum, based on skills and experience.

**Benefits**:

- We offer 31 days holiday (including bank holidays).
- Eligibility for an annual discretionary bonus scheme.
- A contributory company pension scheme.
- Excellent employee wellbeing and assistance support programmes.
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services.
- Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

**What you'll be doing**:
Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.

**What we're looking for**:

- Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.
- **Teamwork -** We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- **Listening and communication** skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on **resolving issues and queries** effectively and empathetically.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

**About Diligenta**

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies.

Our aim is to be acknowledged as the ‘best in-class’ platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can’t solve themselves, so they choose us to solve them. That means we’re different, with a distinct personality.

Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day.

We impact peoples’ lives every day, whether it’s enabling a widow to pay for their partner’s funeral or providing someone with pension funds for a happy retirement.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

Job Reference: DGENTA00971

  • Customer Service Representative

    2 weeks ago

    Edinburgh, United Kingdom Brand Visionaries Full time

    Exciting Opportunity in Edinburgh - Customer Service Representative! Are you a highly motivated and customer-focused individual ready to embark on a rewarding career in customer service? Brand Visionaries, in collaboration with a leading sales and marketing company, is actively seeking enthusiastic Customer Service Representatives to join their Edinburgh...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, United Kingdom Kent Recruitment Bureau Full time

    Edinburgh | Work from home | £500-£1000/Month Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, United Kingdom Tate Full time

    Tate Recruitment are working in partnership with Diligenta and are recruiting for talented Customer Service Representatives to join their organisation in Edinburgh.Standard Life, now part of Diligenta is a UK based FCA regulated subsidiary of Tate Consultancy Services (TCS), and is a brand that has been trusted to look after peoples life savings and...

  • Customer Service Representative

    1 week ago

    Edinburgh, United Kingdom ENVISION AGENCY LTD Full time

    **Customer Service Representative** We are looking for a Customer Service Representative to join our team! **Responsibilities**: - Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner. - Analyse customer needs and recommend products or services to enhance their experience. - Up...

  • Customer Service Representative

    2 days ago

    Edinburgh, United Kingdom AXEL LIMITED Full time

    We are seeking a talented and enthusiastic Customer Sales Representative to join our growing team. As a Customer Sales Representative, you will be the first point of contact for our customers, assisting them with inquiries, providing product information, and driving sales through exceptional customer service. **Responsibilities**: - Provide exceptional...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, United Kingdom AACQUISITIONS LTD Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. **Responsibilities**: - Provide accurate and timely information to customers regarding...

  • Customer Service Representative

    1 week ago

    Edinburgh, United Kingdom Sanderson Recruitment Plc Full time

    **Customer Service Representative (Back of office/Front of office) - 1**st** line support** **Salary**:Up to £23,000 (dependant on experience) **Location**: Edinburgh City Centre **EH1 2DH **- accessible by train, bus, and parking available **Working hours**: Monday to Friday 9-5 ("Working from home" options once probation has been passed) **About...

  • Customer Service Representative

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Tate Full time

    Tate Recruitment are working in partnership with Diligenta and are recruiting for talented Customer Service Representatives to join their organisation in Edinburgh.Standard Life, now part of Diligenta is a UK based FCA regulated subsidiary of Tate Consultancy Services (TCS), and is a brand that has been trusted to look after peoples life savings and...

  • Customer Service Representative

    4 weeks ago

    Edinburgh, United Kingdom VBUSA LTD Full time

    We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. **Responsibilities**: - Answer incoming customer calls and respond to inquiries or concerns - Provide information about products...

  • Customer Service Representative

    4 weeks ago

    Edinburgh, United Kingdom CHANNEL ALT LTD Full time

    We are currently seeking a Customer Service Representative to join our team.As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries in a professional and friendly manner. You will play a crucial role in ensuring customer satisfaction and maintaining our company’s...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, United Kingdom Touch Point Grp Full time

    We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Duties**: - Answer incoming customer inquiries in person - Provide accurate information about products and services - Resolve customer complaints or...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, United Kingdom Touch Point Grp Full time

    We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Duties**: - Answer incoming customer inquiries in person - Provide accurate information about products and services - Resolve customer complaints or...

  • Customer Service Representative

    7 days ago

    Edinburgh, United Kingdom Communications and Solutions Partners Group Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, United Kingdom The Eight Group Ltd Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Responsibilities**: - Answer incoming customer inquiries in person - Provide accurate...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, United Kingdom The Eight Group Ltd Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Responsibilities**: - Answer incoming customer inquiries in person - Provide accurate...

  • Customer Service Representative

    4 weeks ago

    Edinburgh, United Kingdom CSP GROUP LTD Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues in a timely and professional manner. **Duties**: - Communicate with customers...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, United Kingdom CSP U.K. LTD Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with opportunities for growth and development. **Duties**: - Answer...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, United Kingdom Channel Centre Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and...

  • Customer Service Representative

    3 days ago

    Edinburgh, United Kingdom CSP U.K. LTD Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with opportunities for growth and development. **Duties**: - Up sell...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, United Kingdom Worldgate LLC Full time

    Worldgate Agency for a Customer Support Representative to contribute to our thriving sales team with great customer service and the ability to meet the needs of clients who need assistance, ensuring a happy customer experience at our growing startup. Worldgate Agency is an off-market land sourcing platform which provides data on property and land. Our...