Customer Representative

2 weeks ago


Edinburgh, United Kingdom CONNECTED L GROUP Full time

As a Customer Representative, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others.

**Duties**:

- Provide exceptional customer service and support to clients
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, pricing, and order placement
- Upsell products and services to maximize sales opportunities
- Perform data entry and maintain accurate customer records
- Analyze customer needs and recommend appropriate solutions
- Handle customer complaints or issues with empathy and problem-solving skills
- Follow company policies and procedures for resolving customer concerns
- Maintain a high level of phone etiquette and professionalism

**Skills**:

- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Excellent data entry skills with attention to detail
- Multilingual abilities are a plus
- Ability to effectively communicate with customers over the phone
- Strong phone etiquette and professional demeanor

**Job Types**: Full-time, Permanent

**Salary**: From £25,638.79 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Edinburgh (preferred)

Work Location: In person



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