Customer Representative
2 weeks ago
As a Customer Representative, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others.
**Duties**:
- Provide exceptional customer service and support to clients
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, pricing, and order placement
- Upsell products and services to maximize sales opportunities
- Perform data entry and maintain accurate customer records
- Analyze customer needs and recommend appropriate solutions
- Handle customer complaints or issues with empathy and problem-solving skills
- Follow company policies and procedures for resolving customer concerns
- Maintain a high level of phone etiquette and professionalism
**Skills**:
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Excellent data entry skills with attention to detail
- Multilingual abilities are a plus
- Ability to effectively communicate with customers over the phone
- Strong phone etiquette and professional demeanor
**Job Types**: Full-time, Permanent
**Salary**: From £25,638.79 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Edinburgh (preferred)
Work Location: In person
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