Call Centre Representative

3 weeks ago


Edinburgh, United Kingdom CHANNEL ALT LTD Full time

We are seeking a motivated Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries over the phone.

**Duties**:

- Answer incoming calls promptly and professionally
- Respond to customer inquiries and resolve issues efficiently
- Utilize scripts to provide information about products or services
- Perform data entry to update customer records accurately
- Upsell products or services to increase revenue
- Maintain a high level of customer satisfaction through effective communication
- Analyze customer needs to offer tailored solutions
- Follow phone etiquette guidelines to ensure positive customer interactions

**Requirements**:

- Strong data entry skills with attention to detail
- Excellent communication skills to interact effectively with customers
- Ability to analyze customer inquiries and provide suitable solutions
- Experience in upselling products or services is advantageous
- Multilingual abilities are desirable for diverse customer interactions
- Demonstrated phone etiquette and professionalism

**Job Types**: Full-time, Permanent

Pay: From £25,904.19 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 26/05/2024



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