Call Centre Representative

3 weeks ago


Edinburgh, United Kingdom Channel B Ltd Full time

**Responsibilities**:

- Answer incoming calls promptly and professionally
- Provide accurate information about products and services
- Conduct data entry to update customer records
- Upsell products or services when appropriate
- Resolve customer complaints or issues in a courteous manner
- Follow communication scripts to ensure consistency

**Experience**:

- Prior experience in a call center or customer service role is preferred
- Strong verbal and written communication skills
- Ability to speak English fluently is a plus
- Proficiency in data entry and computer systems
- Multilingual capabilities are beneficial for diverse customer interactions

**Job Types**: Full-time, Permanent

Pay: From £24,904.19 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 20/05/2024



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