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Call Centre Representative

3 months ago

Edinburgh, United Kingdom Channel Centre Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to analyze customer needs.

**Duties**:

- Handle inbound and outbound calls in a professional and courteous manner
- Provide accurate information to customers regarding products or services
- Assist customers with placing orders, processing payments, and resolving billing issues
- Conduct data entry and maintain customer records in the system
- Listen actively to customer concerns and escalate complex issues to the appropriate department
- Utilize phone etiquette to ensure positive customer interactions
- Identify opportunities for upselling or cross-selling products or services

**Requirements**:

- Excellent verbal and written communication skills in English
- Strong analytical and problem-solving abilities
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Proficient in data entry and computer skills
- Previous experience in a call center or customer service role is preferred

**Job Types**: Full-time, Permanent

Pay: From £25,891.51 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 22/04/2024