Call Centre Representative

3 weeks ago


Edinburgh, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. This is a great opportunity to utilize your communication skills and contribute to our company's success.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing payments, and resolving any issues or concerns
- Upsell additional products or services to customers when appropriate
- Maintain customer records by updating account information and documenting interactions
- Perform data entry tasks accurately and efficiently
- Analyze customer needs and recommend appropriate solutions
- Ensure high levels of customer satisfaction through excellent service delivery
- Adhere to phone etiquette guidelines and maintain a professional demeanor at all times

**Requirements**:

- High school diploma or equivalent
- Previous experience in a call center or customer service role is preferred
- Strong communication skills with the ability to actively listen and empathize with customers
- Excellent phone etiquette and the ability to handle difficult or irate customers with professionalism and patience
- Proficient in data entry with accuracy and attention to detail
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Strong problem-solving skills to quickly assess situations and provide appropriate solutions
- Ability to work well within a team environment

**Job Types**: Full-time, Permanent

Pay: From £24,904.19 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

Application deadline: 18/05/2024



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