Call Centre Executive
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. As a Call Centre Representative, you will be responsible for providing excellent customer service and resolving inquiries or issues over the phone.
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving complaints
- Up sell products or services to maximize sales opportunities
- Follow call centre scripts and procedures to ensure consistency and quality of service
- Handle escalated calls or difficult customers with patience and empathy
**Skills**:
- Excellent phone etiquette with the ability to communicate clearly and effectively
- Passion for providing exceptional customer service
- Ability to work independently and as part of a team
Join our team as a Call Centre Representative and be part of a dynamic and supportive work environment.
**Salary**: From £23,752.33 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Edinburgh (preferred)
Work Location: In person
Application deadline: 19/03/2024
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