Call Centre Executive

3 weeks ago


Edinburgh, United Kingdom Communications and Solutions Partners Group Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. As a Call Centre Representative, you will be responsible for providing excellent customer service and resolving inquiries or issues over the phone.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving complaints
- Up sell products or services to maximize sales opportunities
- Follow call centre scripts and procedures to ensure consistency and quality of service
- Handle escalated calls or difficult customers with patience and empathy

**Skills**:

- Excellent phone etiquette with the ability to communicate clearly and effectively
- Passion for providing exceptional customer service
- Ability to work independently and as part of a team

Join our team as a Call Centre Representative and be part of a dynamic and supportive work environment.

**Salary**: From £23,752.33 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Edinburgh (preferred)

Work Location: In person

Application deadline: 19/03/2024



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