Call Centre Executive
2 months ago
We are currently seeking a Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling customer inquiries and providing exceptional customer service.
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services to customers
- Resolve customer complaints or issues by investigating problems and finding appropriate solutions
- Follow communication scripts to ensure consistent and accurate information is provided to customers
- Collaborate with team members to achieve individual and team goals
**Skills**:
- Excellent phone etiquette and strong verbal communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Strong data entry skills with attention to detail
- Ability to multitask and prioritize tasks effectively
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.'''
**Salary**: From £24,741.21 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 02/04/2024
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