Call Centre Executive

3 weeks ago


Edinburgh, United Kingdom CHANNEL ALT LTD Full time

**Responsibilities**:

- Handle inbound and outbound customer calls professionally and courteously
- Provide information about products or services, take orders, or resolve complaints
- Utilize phone etiquette to ensure a positive customer experience
- Perform data entry tasks accurately and efficiently
- Analyze customer needs to recommend products or services
- Upsell products or services to increase revenue
- Maintain customer records by updating account information as needed

**Requirements**:

- Strong communication skills with the ability to effectively communicate in English
- Proficiency in data entry and navigating computer systems
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and offer suitable solutions
- Previous experience in a call center or customer service role is a plus

**Job Types**: Full-time, Permanent

Pay: From £25,904.19 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 13/05/2024



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