Call Centre Representative

2 weeks ago


Edinburgh, United Kingdom ALPHAATOMIC LTD Full time

**Call Centre Representative**

We are looking for a Call Centre Representative to join our team

**Duties**:

- Handle inbound and outbound customer calls in a professional and courteous manner
- Provide accurate and timely information to customers regarding products, services, and policies
- Assist customers with placing orders, resolving issues, and answering inquiries
- Up sell products or services to customers when appropriate
- Analyse customer needs and recommend appropriate solutions
- Communicate effectively with customers to ensure a positive experience
- Maintain a high level of phone etiquette and professionalism at all times

**Skills**:

- Strong data entry skills with attention to detail
- Ability to up sell products or services effectively
- Excellent analytical and problem-solving abilities
- Strong communication skills, both verbal and written

If you are a motivated individual who enjoys interacting with customers and providing exceptional service, we would love to hear from you.

**Salary**: From £23,752.33 per year

**Benefits**:

- Additional leave
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Edinburgh (preferred)

Work Location: In person

Application deadline: 05/03/2024



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