Call Centre Agent

6 months ago


Edinburgh, United Kingdom Switch Advisor Ltd Full time

**About us**

Switch Advisor Ltd is a small business in Edinburgh. We are professional, innovative and supportive.

Our work environment includes:

- Modern office setting
- Growth opportunities
- Wellness programmes
- International workforce

**Position: Call Center Agent**

The Outbound Call Center Representative will be responsible for handling inbound calls from our customers and providing them with the information they need to complete their orders. The Outbound Call Center Representative will also be responsible for setting up new customers and maintaining communication with existing customers.

**Core Duties & Responsibilities**:

- Answer incoming calls from our customers in a friendly, professional manner
- Set up new accounts and update existing accounts in the CRM system
- Maintain customer satisfaction ratings by communicating with customers
- Answer customer questions about specific products or services; provide solutions to customer complaints
- Perform other duties as assigned by management

**Requirements**:

- Customer service experience. Call center experience a plus.
- Great comminucation skills
- Fluent in English

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Employee mentoring programme
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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