Call Centre Agent

6 months ago


Edinburgh, United Kingdom ETMAD Full time

**Job Title: Call Center Agent**

**Company: ETMAD**

**Location: Edinburgh**

**Key Responsibilities**:

- Handle a high volume of inbound and outbound calls efficiently and courteously
- Respond to customer inquiries and provide accurate information about our products and services
- Resolve customer complaints and issues promptly, escalating when necessary
- Process orders, returns, and exchanges accurately and in a timely manner
- Maintain detailed and accurate records of customer interactions in our CRM system
- Follow communication scripts and guidelines for handling different topics
- Identify customer needs and offer appropriate solutions or alternatives
- Meet personal and team performance targets
- Participate in training sessions to stay updated on product knowledge and call center best practices
- Provide feedback on the efficiency of the customer service process and suggest improvements

**Qualifications**:

- Proven experience as a call center agent or similar customer service role
- Excellent verbal communication skills and a clear speaking voice
- Strong listening and problem-solving abilities
- Proficient in using customer service software and Microsoft Office Suite
- Ability to handle stressful situations calmly and effectively
- High level of attention to detail and organizational skills
- Positive attitude and a customer-centric mindset
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus

**Benefits**:

- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
- Positive and supportive work environment
- Convenient location in Edinburgh

Pay: £13.00-£14.50 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person


  • Call Centre Agent

    4 days ago


    Edinburgh, United Kingdom CPG Full time

    As a Customer Care Specialist, you will utilise our service to complete tasks such as registering new customers, placing orders, and addressing inquiries related to orders. Additionally, you will be involved in the processing and authorisation of prescriptions and will be responsible for both inbound and outbound calls in our Contact Center. As a Call...

  • Call Centre Agent

    3 days ago


    Edinburgh, United Kingdom Seven Sevens Cars Ltd Full time

    We have several great positions available to join our growing call centre team on a permanent basis. We have various dayshifts available with regular overtime on offer. Please note we are a 247 operation and require staff who are able to work one weekend on, one weekend off. **Interviews to be held week commencing1st and 8th August** - Confident and polite...

  • Call Centre Agent

    7 months ago


    Edinburgh, United Kingdom City Cabs Full time

    Full Time nightshift Taxi dispatchers required! Come join Edinburgh’s longest running, most successful, and largest Taxi company. City Cabs are looking for Taxi dispatchers to join our busy team in our call centre. As the number 1 Taxi company in Edinburgh, you can naturally expect a first class working environment based in Edinburgh's West End,...

  • Call Centre Agents

    2 days ago


    Edinburgh, United Kingdom Pertemps Scotland Full time

    **Customer Service Advisors** **Pay Rate**:£10.33 per hour **Hours per Week**: 35 **Working Hours** : Monday to Friday - Rotational shifts between 08:00am - 18:00pm - NO WEEKENDS **Duration**: 12 month ongoing temporary to permanent opportunity **Start dates**:Various **Location**: Edinburgh City Centre - Have to be flexible with **both** WFH AND working in...

  • Call Centre Agent

    6 months ago


    Edinburgh, United Kingdom The Shower Doctor Ltd Full time

    **Company description** We specialise in shower parts, selling via online platforms as well as our sales counter and callcentre. Looking for enthusiastic individuals to join our callcentre. **Job description** **Requirements**: **Excellent telephone manner/experience is essential**, good command of English, excellent communication skills, an outgoing...


  • Edinburgh, United Kingdom CBS Business Consulting LTD Full time

    **Position: Call Centre Customer Service** **Core Duties & Responsibilities**: - Provide professional support to ensure high levels of customer satisfaction - Liaise with service department to ensure that all orders are processed in a timely manner - Manage social media accounts to ensure images, content and image presentation is maintained on a regular...

  • Call Centre Agent

    4 days ago


    Edinburgh, United Kingdom TUI Full time

    This role is Monday - Friday from 09:00 - 17:30 and can offer a Hybrid working contract after an initial period of 2 months. **ABOUT THE JOB** - Respond to all queries e.g. location of pickups, prices, times and amendments. - Check availability using our database and spreadsheets. Offer alternatives to secure sales and process cancellations/refunds. -...


  • Edinburgh, United Kingdom RWR Recruitment Full time

    **Contact Centre - Team Leader** **Edinburgh** **£37,000** **37.5 Hours per week : Monday-Sunday (Rota between 8am-8pm)** **Are you looking for a new challenge?** **Are you confident to lead a team of agents within a fast paced environment?** You have previous experience of working within a contact centre dealing with the financial industry. You have a...


  • Edinburgh, United Kingdom Raven Marketing Full time

    **About us** Raven Marketing is a small business in Edinburgh. We are professional, challenging and autonomous. Our work environment includes: - Modern office setting - Company perks - International workforce - Relaxed atmosphere - On-the-job training **Duties**: - First point of contact for all calls coming into the Walthamstow Office call centre. - To...

  • Customer Service

    4 weeks ago


    Edinburgh, United Kingdom Pontoon Solutions Full time

    Contact/ Call centre Advisor Edinburgh 6 months My high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 6-month contracting position. Responds to all...


  • Edinburgh, United Kingdom Specsavers Full time

    **Call Centre Assistant** **Location: Edinburgh, Morningside + Cameron Toll** **(This role would consist of working over both stores)** **Hours: Full time only - 40 hours - No sunday working** **Salary: £22,000 + Bonus** **Perks: Specsavers perks and friends and family discount (after probation)** **Training provided** At Specsavers, our Call Centre...


  • Edinburgh, United Kingdom Specsavers Full time

    **Call Centre Assistant** **Location: Edinburgh, Morningside + Cameron Toll** **(This role would consist of working over both stores)** **Hours: Full time only - 40 hours - No sunday working** **Salary: £22,000 + Bonus** **Perks: Specsavers perks and friends and family discount (after probation)** **Training provided** At Specsavers, our Call Centre...


  • Edinburgh, United Kingdom Blue Arrow Full time

    Role: Customer Service Advisor (Telephone) Location: Edinburgh City Centre, EH3 **Salary**: £10.33 per hour + Overtime opportunities + Pay Progression Contract: Temporary (Ongoing), 12 months minimum - strong possibility of becoming a permanent role Hours: Full time, 35 hours per week - Monday to Friday, between 8:00am and 6:00pm If there was ever an...

  • Customer Service

    2 months ago


    Edinburgh, United Kingdom Pontoon Solutions Full time

    Job Description Contact/ Call centre Advisor Edinburgh 6 months My high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 6-month contracting position. ...

  • Customer Service

    2 months ago


    Edinburgh, United Kingdom Pontoon Solutions Full time

    Contact/ Call centre Advisor Edinburgh 6 months My high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 6-month contracting position.Responds to all shareholder...

  • Customer Service

    2 months ago


    Edinburgh, United Kingdom Pontoon Solutions Full time

    Contact/ Call centre Advisor Edinburgh 6 months My high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 6-month contracting position.Responds to all shareholder...

  • Customer Service

    3 weeks ago


    edinburgh, United Kingdom Pontoon Solutions Full time

    Job Description Contact/ Call centre Advisor Edinburgh 6 months My high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 6-month contracting position. ...


  • Edinburgh, United Kingdom Search Consultancy Full time

    **Recruitment Consultant - Call & Contact Centre Division** **Edinburgh** Are you looking to make the next step in your recruitment career? Looking for a role with an established team, with a huge geographical remit and all with zero threshold in your first 6 months? Then get in touch to join the best in the business! Our Edinburgh Call & Contact Centre...


  • Edinburgh, United Kingdom Pertemps Scotland Full time

    We are looking for Customer Service Agents to join our team based in Edinburgh. If you always put the customer first and have a passion for helping people, you could be the perfect fit for the role we are currently recruiting for! **Role**:Customer Service Agent (Telephony based) **Location**:Edinburgh City Centre **_Have to be flexible with both WFH AND...


  • Edinburgh, United Kingdom Red Recruitment Full time

    Do you have a passion for providing excellent customer service? Are you a hardworking individual that strives to go above and beyond for others? Red is recruiting a friendly Customer Service Agent to join an award-winning service provider in Edinburgh. Thisis a fantastic opportunity to work for a company that puts its customers and employees at the heart of...