Customer Service Agents
3 days ago
We are looking for Customer Service Agents to join our team based in Edinburgh.
If you always put the customer first and have a passion for helping people, you could be the perfect fit for the role we are currently recruiting for
**Role**:Customer Service Agent (Telephony based)
**Location**:Edinburgh City Centre
**_Have to be flexible with both WFH AND working in the office._**
**Pay rate**:from £10.64 or £12.08ph Life/Pensions experience dependant
**Contract**:This will be an on-going contract with permanent opportunities available
**Hours**: Full time, 35 hours per week - Monday to Friday, between 8:00am and 6:00pm
**NO WEEKENDS**
**KEY TASKS**:
- Take incoming calls regarding customer enquiries, speaking with current customers about their financial account queries.
- Log all calls on internal systems, showing high level of IT aptitude and ability to take accurate notes
- Collaborate with team members, help your colleagues with issues and learn from others
- Provide technical advice and guidance on your areas of expertise to both external customers and colleagues at all levels.
- Dealing with customer data ethically and in accordance with the FSA (Financial Services Authority) requirements.
- Establish effective transactional relationships to facilitate lead generation to ensure that customer requirements can be matched to the Bank's services, and products and cross-selling opportunities are maximised.
- Be responsible for carrying out a broad range of demanding operational support procedures, using your own judgment to make decisions which impact on customer outcomes.
**WHAT’S IN IT FOR YOU?**:
- Work from home hybrid opportunity after training period
- Potential to go permanent in this position
- A full comprehensive training and coaching package will be provided
- Potential for overtime opportunities (with great pay rates)
- Potential for future pay progression (length of service and competency based)
- Bonus scheme available
- The opportunity to work with some of the most influential and experienced managers in the banking industry
- Generous holiday allowance
**REQUIRED SKILLS**:
- Professional telephone manner (phone experience not required, but a positive attitude is)
- Strong communication skills
- IT literacy
- Taking ownership of tasks
- Teamwork
- The ability to learn and take in large amounts of information
If you are successful as a Customer Service Advisor, you will be required to pass a CREDIT CHECK and DBS CHECK. This will be completed after the selection process.
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