Airport Service Agent

7 months ago


Edinburgh, United Kingdom Edinburgh Airport Careers Full time

**About the role**

The Airport Service Agent is a varied role with its primary function to provide excellent customer service to our passengers and to support the Airport Operations Team.

You will greet and assist passengers, provide guidance and support in the check in hall following a daily plan, help with preparing passengers for security and ensure required circulation of luggage trolleys. You will communicate with the Operations team via telephone and radio transmissions keeping them informed of any concerns or expected disruption. You will escalate any emergencies to the Control Centre and take appropriate initial actions where possible.

The role operates on a rotational, 37 hour roster including early starts and late evening finishes with shifts up to 10 hours. It also includes manual-handling and you will be required to be on your feet for long periods of time.

***What you'll be doing**
- Passenger interaction - Assisting passengers with general inquiries and information regarding security compliance (liquid rules, security preparation information, etc)
- Assisting with the management of contingency queuing and other airport contingency plans under the guidance of the Operations Team
- Passenger assistance in the event of cancellations and disruption
- Wayfinding - Assisting passengers with wayfinding and navigating the airport campus
- Airport Security - awareness of general airport security processes (unattended luggage, security breaches) and escalation process for reporting
- Onward travel & transport links assistance
- Basic first aid and escalation process for reporting emergencies
- Trolley collection - On-foot collection and return of trolleys including landside/airside process, use of QuicKART collection device to collect trolleys from wider campus


  • Airport Service Agent

    7 months ago


    Edinburgh, United Kingdom Edinburgh Airport Careers Full time

    **About the role** ***The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills The role operates on a rotational, 37 hour roster including...

  • Airport Service Agent

    7 months ago


    Edinburgh, United Kingdom Edinburgh Airport Full time

    **About the role** ***The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills The role operates on a rotational, 37 hour roster including...

  • Airport Service Agent

    7 months ago


    Edinburgh, United Kingdom Edinburgh Airport Full time

    **About the role** The Airport Service Agent is a varied role with its primary function to provide excellent customer service to our passengers and to support the Airport Operations Team. You will greet and assist passengers, provide guidance and support in the check in hall following a daily plan, help with preparing passengers for security and ensure...


  • Edinburgh, Edinburgh, United Kingdom Mag Airport Limited Full time

    We are seeking a highly experienced and dynamic leader to join our team as a Director of Airport Services.About the RoleThis is a fantastic opportunity to make a real impact in an evolving and high-energy environment, as the Director of Airport Services you will be responsible for building and leading a brand-new team from the ground up, ensuring smooth...


  • Edinburgh, United Kingdom Pertemps Network Group Full time

    **Airport Customer Service**: - 0821079995 Applicants **£11.79 Per Hour** - Full Time**Permanent** **Edinburgh, City of Edinburgh** **Customer Service And Call Centre** **Job Description**: - Join Our Team as a Customer Service Agent at Edinburgh Airport! - Are you ready to be part of the world's leading provider of ground and air cargo services? We...


  • Edinburgh, Edinburgh, United Kingdom MAG Airport Limited Full time

    About the RoleWe are seeking a highly skilled and experienced individual to fill the position of General Manager at MAG Airport Limited.Key ResponsibilitiesTo manage the overall operations of Edinburgh Airport, ensuring smooth and efficient airport functions.To lead a team of airport staff, providing guidance and support to ensure the delivery of excellent...


  • Edinburgh, Edinburgh, United Kingdom Edinburgh Airport Full time

    About the RoleWe are seeking a highly skilled Airport Engagement Officer to join our Aviation team at Edinburgh Airport. This is an exciting opportunity to work with existing airlines, develop our route network, and grow market share within our region.Key ResponsibilitiesDevelop Relations with Corporate Partners and Airlines: Foster strong relationships with...


  • Edinburgh, Edinburgh, United Kingdom MAG Airport Limited Full time

    About the JobWe are currently recruiting for a General Manager position at Edinburgh Airport, one of the UK's busiest airports.Job DescriptionThis is a senior management role, responsible for overseeing the day-to-day operations of the airport.You will lead a team of staff, providing guidance and direction to ensure the delivery of excellent customer...


  • Edinburgh, Edinburgh, United Kingdom Edinburgh Airport Full time

    About Our TeamWe are a diverse and inclusive team at Edinburgh Airport, committed to delivering exceptional service to our passengers and stakeholders. As an Aviation Business Development Manager, you will play a key role in helping us achieve our goals.Your Key Responsibilities:Develop and maintain relationships with airline sales teams in the UK and...


  • Edinburgh, Edinburgh, United Kingdom MAG Airport Limited Full time

    About Us:MAG Airport Limited is a leading airport operator, committed to delivering exceptional passenger experiences. Our team of experts works tirelessly to ensure smooth airport operations, while continuously improving services and facilities.The Ideal Candidate:We are seeking a highly motivated and experienced individual to join our team as a General...


  • Edinburgh, Edinburgh, United Kingdom MAG Airport Limited Full time

    Role Overview:The General Manager role at Edinburgh Airport is a key position, requiring a skilled and experienced individual to lead airport operations. As a member of our team, you will be responsible for ensuring seamless flight schedules, providing exceptional customer service, and developing strategies to improve passenger...


  • Edinburgh, Edinburgh, United Kingdom MAG Airport Limited Full time

    Job Summary:As an experienced airport professional, we are seeking a talented individual to fill the role of General Manager. This position is responsible for overseeing the day-to-day operations of Edinburgh Airport, ensuring seamless flight schedules, and providing exceptional customer service.About the Role:This is a permanent contract, offering 37.5...


  • Edinburgh, Edinburgh, United Kingdom MAG Airport Limited Full time £45,000

    Airport Experience DirectorThis is an exciting opportunity to launch a brand-new lounge at Edinburgh Airport.We are looking for a highly skilled and experienced individual to lead our Airport Experiences Team as a General Manager. The successful candidate will have a proven track record of high-end delivery in a fast-paced environment, with a solid...

  • Reservations Agent

    3 weeks ago


    Edinburgh, United Kingdom Hampton by Hilton Edinburgh Airport Full time

    **WELCOME TO A WORLD OF OPPORTUNITIES - **No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz’ about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterized by a genuine desire to want to constantly help and support one another. We promote an inclusive...


  • Edinburgh, Edinburgh, United Kingdom Mag Airport Limited Full time

    Job OverviewMAG Airport Limited is seeking an experienced General Manager to lead the launch of a brand-new lounge at Edinburgh Airport.The successful candidate will be responsible for building and leading a brand-new team from the ground up, ensuring smooth operations and a top-tier service experience for our guests.This is an exciting opportunity to make a...


  • Edinburgh, Edinburgh, United Kingdom Mag Airport Limited Full time

    We are seeking a highly experienced and dynamic leader to join our team as an Airport Experiences Manager. This is a fantastic opportunity to make a real impact in an evolving and high-energy environment.About the RoleAs the General Manager of our new lounge at Edinburgh Airport, you will be responsible for building and leading a brand-new team from the...


  • Edinburgh, United Kingdom TARCG Full time

    TARCG now has an exciting opportunity for an enthusiastic, motivated, and customer focused individual to work with our client in an Aviation, Ground handling & Cargo environment Objectives of the Passenger Services Agents are to provide all necessary help and support to passengers as required by our customer airline Easyjet, which may include check-in,...

  • Easyjet Ground Crew

    2 weeks ago


    Edinburgh, United Kingdom WFS Ground Solutions Full time

    **Who are we?** We are Worldwide Flight Services, WFS for short - proud Ground Handling Partner of easyJet here at Edinburgh Airport since 2018. We handle all easyJet services, flying to over 40 destinations from Scotland’s Capital. From serving guests through Bag Drop & Boarding to handling their baggage and ensuring a safe, professional operation around...


  • Edinburgh, Edinburgh, United Kingdom Mag Airport Limited Full time

    At MAG Airport Limited, we are seeking an experienced professional to take on the role of General Manager for our new lounge at Edinburgh Airport.About the RoleWe are looking for a dynamic leader with a passion for delivering exceptional customer experiences. As the General Manager, you will be responsible for building and leading a brand-new team from the...


  • Edinburgh, United Kingdom Edinburgh Airport Careers Full time

    **About the role** Reporting to the Airside Support Unit (ASU) Team Manager, the ASU Operative is responsible for providing a great service, by providing an efficient coaching operation to all airport users, as well as working interactively with the Duty Team. You can find out more about our Airside teams here. **What you'll be doing** - Provide customers...