Airport Service Agent

7 months ago


Edinburgh, United Kingdom Edinburgh Airport Careers Full time

**About the role**

***The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills
The role operates on a rotational, 37 hour roster including early starts and late evening finishes with shifts up to 10 hours.

***What you'll be doing**
- Trolley collection - on-foot collection and return of trolleys including landside/airside process, with the use of the QuicKART collection device to collect trolleys from wider campus
- Trolley clearance - on-foot processing trolleys from landside locations into our airside baggage reclaim halls
- Wayfinding - assisting customers with wayfinding and navigating the airport campus
- Airport Security - awareness of general airport security processes (unattended luggage, security breaches) and escalation process for reporting
- Customer interaction - assisting customers with general enquries
- Assisting with the management of contingency queuing and other airport contingency plans under the guidance of the Operations Team


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