Airport Customer Service

6 months ago


Edinburgh, United Kingdom Pertemps Network Group Full time

**Airport Customer Service**:

- 0821079995 Applicants

**£11.79 Per Hour**
- Full Time**Permanent**

**Edinburgh, City of Edinburgh**

**Customer Service And Call Centre**

**Job Description**:

- Join Our Team as a Customer Service Agent at Edinburgh Airport
- Are you ready to be part of the world's leading provider of ground and air cargo services? We are committed to delivering safe and high-quality services for clients and customers across the globe, and we need dedicated individuals like you to join our team.
- Role Overview:

- As a Customer Service Agent, you will play a vital role in the airport operation, ensuring a positive experience for all passengers between the terminal and the aircraft. While this role does not require driving, it does require availability to commute to and from the airport 24 hours a day, with shifts starting as early as 3 AM and possibly finishing after midnight.**Responsibilities**:

- Check passengers in on arrival, issue boarding passes, and verify travel documents and passports.
- Assist passengers with baggage drop and provide support with passport control at boarding gates to ensure timely departures.
- Extend a warm welcome to passengers upon their arrival back from their destinations.
- **Requirements**:

- Ability to deliver exceptional customer service with strong interpersonal skills.
- Demonstrated effectiveness as a team player committed to safety and meeting airline schedules.
- Willingness to learn and grow personally and professionally.
- Ability to remain calm under pressure and manage time effectively in a fast-paced environment.
- Physically capable of handling passenger baggage and maneuvering wheelchairs as needed.
- Basic to intermediate computer skills required.
- Perks:

- Free parking, uniform, and personal protective equipment provided.
- Competitive hourly rate of £11.79 per hour.
- Opportunity for transfer to a seasonal contract after 12 weeks of service.
- Hours/Shifts:

- Full-time hours with flexibility to work between 03:00 AM and 01:00 AM, averaging 37.5 hours per week on a set rota.
- Availability to work weekends, including Saturdays, Sundays, and bank holidays.
- Background Check Requirements:

- References for a minimum period of 5 years prior to the start date.
- Criminal background check (DBS).-
**Pertemps**:
**Tiffany Paterson** 01312 257531
Division 082**Pertemps Edinburgh**
- Thistle House
- 21 - 23 Thistle Street
- Edinburgh
- City of Edinburgh
- EH2 1DF
- 0131 225 7531



  • Edinburgh, Edinburgh, United Kingdom Edinburgh Airport Full time

    About UsEdinburgh Airport is a leading airport in the UK, committed to providing exceptional customer service.Job DescriptionWe are seeking an experienced and skilled Customer Support Advisor to join our team. As a key member of our customer support team, you will be responsible for delivering outstanding customer service across multiple channels.Key...

  • Airport Service Agent

    7 months ago


    Edinburgh, United Kingdom Edinburgh Airport Full time

    **About the role** The Airport Service Agent is a varied role with its primary function to provide excellent customer service to our passengers and to support the Airport Operations Team. You will greet and assist passengers, provide guidance and support in the check in hall following a daily plan, help with preparing passengers for security and ensure...

  • Airport Service Agent

    7 months ago


    Edinburgh, United Kingdom Edinburgh Airport Careers Full time

    **About the role** The Airport Service Agent is a varied role with its primary function to provide excellent customer service to our passengers and to support the Airport Operations Team. You will greet and assist passengers, provide guidance and support in the check in hall following a daily plan, help with preparing passengers for security and ensure...

  • Airport Service Agent

    7 months ago


    Edinburgh, United Kingdom Edinburgh Airport Full time

    **About the role** ***The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills The role operates on a rotational, 37 hour roster including...

  • Airport Service Agent

    7 months ago


    Edinburgh, United Kingdom Edinburgh Airport Careers Full time

    **About the role** ***The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills The role operates on a rotational, 37 hour roster including...


  • Edinburgh, Edinburgh, United Kingdom MAG Airport Limited Full time

    About the JobWe are currently recruiting for a General Manager position at Edinburgh Airport, one of the UK's busiest airports.Job DescriptionThis is a senior management role, responsible for overseeing the day-to-day operations of the airport.You will lead a team of staff, providing guidance and direction to ensure the delivery of excellent customer...


  • Edinburgh, Edinburgh, United Kingdom MAG Airport Limited Full time

    About the RoleWe are seeking a highly skilled and experienced individual to fill the position of General Manager at MAG Airport Limited.Key ResponsibilitiesTo manage the overall operations of Edinburgh Airport, ensuring smooth and efficient airport functions.To lead a team of airport staff, providing guidance and support to ensure the delivery of excellent...


  • Edinburgh, Edinburgh, United Kingdom MAG Airport Limited Full time

    Job Summary:As an experienced airport professional, we are seeking a talented individual to fill the role of General Manager. This position is responsible for overseeing the day-to-day operations of Edinburgh Airport, ensuring seamless flight schedules, and providing exceptional customer service.About the Role:This is a permanent contract, offering 37.5...


  • Edinburgh, Edinburgh, United Kingdom MAG Airport Limited Full time

    About Us:MAG Airport Limited is a leading airport operator, committed to delivering exceptional passenger experiences. Our team of experts works tirelessly to ensure smooth airport operations, while continuously improving services and facilities.The Ideal Candidate:We are seeking a highly motivated and experienced individual to join our team as a General...


  • Edinburgh, Edinburgh, United Kingdom MAG Airport Limited Full time £45,000

    Airport Experiences DirectorEstimated salary: £45,000+ per annum.MAG Airport Limited is seeking an experienced Airport Experiences Director to lead the launch of a brand-new lounge at Edinburgh Airport.About the RoleLead the planning, development, and successful launch of the new lounge.Develop and implement strategies to deliver exceptional customer...


  • Edinburgh, United Kingdom Edinburgh Airport Full time

    Valet parking doesn’t get more exciting than FastPark. Our digital valet parking service uses the latest tools to provide a quick, convenient and secure start to our passengers by providing them with conscientious valet services at Edinburgh Airport. You can hear more about the role and other opportunities with Edinburgh Airport Services here. **What...


  • Edinburgh, Edinburgh, United Kingdom MAG Airport Limited Full time £45,000

    Airport Experience DirectorThis is an exciting opportunity to launch a brand-new lounge at Edinburgh Airport.We are looking for a highly skilled and experienced individual to lead our Airport Experiences Team as a General Manager. The successful candidate will have a proven track record of high-end delivery in a fast-paced environment, with a solid...


  • Edinburgh, United Kingdom Edinburgh Airport Limited Full time

    Valet parking doesn't get more exciting than FastPark. Our digital valet parking service uses the latest tools to provide a quick, convenient and secure start to our passengers by providing them with conscientious valet services at Edinburgh Airport. You can hear more about the role and other opportunities with Edinburgh Airport Services here. **What...


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    About Europcar">We are a leading car rental company with a strong presence in Edinburgh Airport. Our team is dedicated to providing exceptional customer service, and we're looking for a skilled Welcome Host to join our team.Competitive Salary: £18,000 - £22,000 per annum (dependent on experience)Main Responsibilities:To provide a warm welcome to customers...


  • Edinburgh, United Kingdom Team Spirits Airport Operations Full time

    **Team Spirits Airport Operations** is seeking dynamic, passionate and results-driven individuals to join our growing team at Edinburgh Airport. As a part of our retail environment, you will have the opportunity to work with luxury brands and provide exceptional customer service while promoting fragrance, beauty, and liquor products in the World of Duty-Free...


  • Edinburgh, United Kingdom Team Spirits Airport Operations Full time

    **Team Spirits Airport Operations** is seeking dynamic, passionate and results-driven individuals to join our growing team at Edinburgh Airport. As a part of our retail environment, you will have the opportunity to work with luxury brands and provide exceptional customer service while promoting fragrance, beauty, and liquor products in the World of Duty-Free...


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    OverviewAt Europcar, we are looking for a Customer Service Representative to join our team at Edinburgh Airport. This is an exciting opportunity to work in a fast-paced environment and provide exceptional customer service.About the RoleThe successful candidate will be responsible for ensuring our customers receive a warm welcome and excellent service...


  • Edinburgh, United Kingdom MAG Airport Limited Full time €45,000

    General Manager Summary General Manager Based at Edinburgh Airport Permanent Contract Full time hours (37.5 hours per week) Salary - £45k+ (dependant on experience) Benefits: Access to our employee rewards portal with discounts and savings 24hour Employee Assistance Programme MAG Pension scheme which doubles your contribution Fantastic career...


  • Edinburgh, United Kingdom Edinburgh Airport Full time

    **About the role** **What you’ll be doing** The Surface Access CSA is responsible for supporting the operational framework and delivery of procedures by: - Action all Standard Operating Procedures as outlined by EAL. - Operate car park equipment including barriers, CCTV and intercom system, and regulate the entry and exit of vehicles. - Assist the Team...


  • City of Edinburgh, United Kingdom Mag Airport Limited Full time

    General Manager Summary General Manager Based at Edinburgh Airport Permanent Contract Full time hours (37.5 hours per week) Salary - £45k+ (dependant on experience) Benefits: Access to our employee rewards portal with discounts and savings 24hour Employee Assistance Programme MAG Pension scheme which doubles your contribution Fantastic career development...