Airport Customer Service

5 months ago


Edinburgh, United Kingdom Pertemps Network Group Full time

**Airport Customer Service**:

- 0821079995 Applicants

**£11.79 Per Hour**
- Full Time**Permanent**

**Edinburgh, City of Edinburgh**

**Customer Service And Call Centre**

**Job Description**:

- Join Our Team as a Customer Service Agent at Edinburgh Airport
- Are you ready to be part of the world's leading provider of ground and air cargo services? We are committed to delivering safe and high-quality services for clients and customers across the globe, and we need dedicated individuals like you to join our team.
- Role Overview:

- As a Customer Service Agent, you will play a vital role in the airport operation, ensuring a positive experience for all passengers between the terminal and the aircraft. While this role does not require driving, it does require availability to commute to and from the airport 24 hours a day, with shifts starting as early as 3 AM and possibly finishing after midnight.**Responsibilities**:

- Check passengers in on arrival, issue boarding passes, and verify travel documents and passports.
- Assist passengers with baggage drop and provide support with passport control at boarding gates to ensure timely departures.
- Extend a warm welcome to passengers upon their arrival back from their destinations.
- **Requirements**:

- Ability to deliver exceptional customer service with strong interpersonal skills.
- Demonstrated effectiveness as a team player committed to safety and meeting airline schedules.
- Willingness to learn and grow personally and professionally.
- Ability to remain calm under pressure and manage time effectively in a fast-paced environment.
- Physically capable of handling passenger baggage and maneuvering wheelchairs as needed.
- Basic to intermediate computer skills required.
- Perks:

- Free parking, uniform, and personal protective equipment provided.
- Competitive hourly rate of £11.79 per hour.
- Opportunity for transfer to a seasonal contract after 12 weeks of service.
- Hours/Shifts:

- Full-time hours with flexibility to work between 03:00 AM and 01:00 AM, averaging 37.5 hours per week on a set rota.
- Availability to work weekends, including Saturdays, Sundays, and bank holidays.
- Background Check Requirements:

- References for a minimum period of 5 years prior to the start date.
- Criminal background check (DBS).-
**Pertemps**:
**Tiffany Paterson** 01312 257531
Division 082**Pertemps Edinburgh**
- Thistle House
- 21 - 23 Thistle Street
- Edinburgh
- City of Edinburgh
- EH2 1DF
- 0131 225 7531


  • Airport Service Agent

    5 months ago


    Edinburgh, United Kingdom Edinburgh Airport Full time

    **About the role** The Airport Service Agent is a varied role with its primary function to provide excellent customer service to our passengers and to support the Airport Operations Team. You will greet and assist passengers, provide guidance and support in the check in hall following a daily plan, help with preparing passengers for security and ensure...

  • Airport Service Agent

    5 months ago


    Edinburgh, United Kingdom Edinburgh Airport Careers Full time

    **About the role** The Airport Service Agent is a varied role with its primary function to provide excellent customer service to our passengers and to support the Airport Operations Team. You will greet and assist passengers, provide guidance and support in the check in hall following a daily plan, help with preparing passengers for security and ensure...

  • Airport Service Agent

    5 months ago


    Edinburgh, United Kingdom Edinburgh Airport Full time

    **About the role** ***The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills The role operates on a rotational, 37 hour roster including...

  • Airport Service Agent

    5 months ago


    Edinburgh, United Kingdom Edinburgh Airport Careers Full time

    **About the role** ***The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills The role operates on a rotational, 37 hour roster including...


  • Edinburgh, United Kingdom Edinburgh Airport Full time

    Valet parking doesn’t get more exciting than FastPark. Our digital valet parking service uses the latest tools to provide a quick, convenient and secure start to our passengers by providing them with conscientious valet services at Edinburgh Airport. You can hear more about the role and other opportunities with Edinburgh Airport Services here. **What...


  • Edinburgh, United Kingdom Edinburgh Airport Full time

    As part of the wider surface access team that manages the entire airport car parking estate all year round. This role requires dedication, attention to detail and someone who excels at delivering world class customer service. - This role holder will work 12 hour shifts working up to 43 hours per week (nightshift)._ **What you’ll be doing** - To operate...


  • Edinburgh, Edinburgh, United Kingdom Edinburgh Airport Limited Full time

    Job Title: Airport Decarbonisation SpecialistEdinburgh Airport Limited is seeking a highly skilled Airport Decarbonisation Specialist to lead the implementation of our decarbonisation roadmap and work with teams across the airport to align capital projects, investments, aviation growth, and business activities with our net zero pathway.Key...


  • Edinburgh, Edinburgh, United Kingdom Edinburgh Airport Limited Full time

    Job Title: Airport Decarbonisation SpecialistEdinburgh Airport Limited is seeking a highly skilled Airport Decarbonisation Specialist to lead the implementation of our decarbonisation roadmap and work with teams across the airport to align capital projects, investments, aviation growth, and business activities with our net zero pathway.Key...


  • Edinburgh, United Kingdom Edinburgh Airport Limited Full time

    Valet parking doesn't get more exciting than FastPark. Our digital valet parking service uses the latest tools to provide a quick, convenient and secure start to our passengers by providing them with conscientious valet services at Edinburgh Airport. You can hear more about the role and other opportunities with Edinburgh Airport Services here. **What...


  • Edinburgh, United Kingdom Edinburgh Airport Careers Full time

    As part of the wider surface access team that manages the entire airport car parking estate all year round. This role requires dedication, attention to detail and someone who excels at delivering world class customer service. - This role holder will work 12 hour shifts working up to 43 hours per week (nightshift)._ **What you'll be doing** - To operate...


  • Edinburgh, United Kingdom Team Spirits Airport Operations Full time

    **Team Spirits Airport Operations** is seeking dynamic, passionate and results-driven individuals to join our growing team at Edinburgh Airport. As a part of our retail environment, you will have the opportunity to work with luxury brands and provide exceptional customer service while promoting fragrance, beauty, and liquor products in the World of Duty-Free...


  • Edinburgh, United Kingdom Team Spirits Airport Operations Full time

    **Team Spirits Airport Operations** is seeking dynamic, passionate and results-driven individuals to join our growing team at Edinburgh Airport. As a part of our retail environment, you will have the opportunity to work with luxury brands and provide exceptional customer service while promoting fragrance, beauty, and liquor products in the World of Duty-Free...


  • Edinburgh, United Kingdom Team Spirits Airport Operations Full time

    **Team Spirits Airport Operations** is seeking dynamic, passionate and results-driven individuals to join our growing team at Edinburgh Airport. As a part of our retail environment, you will have the opportunity to work with luxury brands and provide exceptional customer service while promoting fragrance, beauty, and liquor products in the World of Duty-Free...


  • Edinburgh, Edinburgh, United Kingdom Airport Retail Enterprises UK Ltd Full time

    We're looking for a seasoned hospitality professional to join our team as a Deputy Restaurant Manager at Edinburgh Airport. As a key member of our leadership team, you'll play a vital role in delivering exceptional customer service and leading our team to success.The Deputy Restaurant Manager will support the Senior General Manager in maintaining high...


  • Edinburgh, United Kingdom Edinburgh Airport Full time

    **About the role** **What you’ll be doing** The Surface Access CSA is responsible for supporting the operational framework and delivery of procedures by: - Action all Standard Operating Procedures as outlined by EAL. - Operate car park equipment including barriers, CCTV and intercom system, and regulate the entry and exit of vehicles. - Assist the Team...


  • Edinburgh, United Kingdom Edinburgh Airport Full time

    **About the role** We are looking for Aviation Security Officers to join the team at Edinburgh Airport on a 37-hour per week permanent contract. Our Security team is dedicated and highly trained and we support thousands of people coming through the airport every day. The team is responsible for keeping all of our passengers and staff safe in the terminal...

  • Trainee Firefighter

    5 months ago


    Edinburgh, United Kingdom Edinburgh Airport Full time

    **About the role** The Edinburgh Airport Fire and Rescue Service plays a vital role in ensuring the safety of our airport. They are a group of highly skilled and experienced firefighters, trained to the highest possible standard who provide emergency support to passengers, the airport community and staff at Edinburgh Airport. Working in the team is varied...


  • Edinburgh, United Kingdom Enterprise Rent-A-Car Full time

    **Overview**: Add an annual turnover of $24 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Rent-A-Car - a business that’s grown into the largest global mobility provider in the world. Enterprise Rent-A-Car has an exciting opportunity for Customer Service...


  • Edinburgh Airport, United Kingdom Luggage-point & Weigh-ahead Full time

    **Looking for a new challenge as a Customer Service Assistant? **Want something different every day? If you enjoy working in retail, with a team and solving problems for customers then this may be a role for you. Luggage Point are seeking a customer focussed person for the role of Customer Service Assistant based at Edinburgh Airport. This is a varied and...


  • Edinburgh, United Kingdom Edinburgh Airport Full time

    **About the role** We have an exciting opportunity for a dynamic and forward-thinking leader to join our Airport Fire Service. As we approach a transformative period of change at Edinburgh Airport, we’re looking for a strategic thinker who will bring fresh ideas and modern methodologies to support our mission of: happy passengers, travelling safely,...