Customer Service Representative Edinburgh Airport

9 hours ago


Edinburgh, Edinburgh, United Kingdom Europcar Full time

Overview

At Europcar, we are looking for a Customer Service Representative to join our team at Edinburgh Airport. This is an exciting opportunity to work in a fast-paced environment and provide exceptional customer service.

About the Role

The successful candidate will be responsible for ensuring our customers receive a warm welcome and excellent service throughout their experience with us. This includes greeting customers, assisting with luggage, and providing information about our services.

Key Responsibilities

  • To be ready and available for customers in the reception area, approach all customers to assist with luggage, controls and vehicle condition in an assumptive way including bringing the car to the door.
  • To process customers through the Queue management system when required or push customers to any vacant spot.
  • To observe and take action when they see service levels could be better.
  • To report any inconsistencies where we could improve service to our customers.

Requirements

We are looking for someone who is:

  • Able to work well under pressure and as part of a team.
  • Adaptable and flexible with a positive attitude.
  • Able to communicate effectively with customers and colleagues.
  • Patient and friendly with excellent interpersonal skills.

Benefits

We offer a competitive salary of £25,000 - £28,000 per annum, depending on experience. We also offer a range of benefits including:

  • 5.6 weeks' holiday (including bank holidays).
  • Enhanced Maternity and Adoption Leave (subject to service and earning qualifications).
  • Pension.
  • Discounted car hire rates across our network.
  • 20% discount on EE mobile phone contracts.
  • Confidential legal and support service through BUPA.

Location

This role is based at Edinburgh Airport, one of the busiest airports in the UK. As a Customer Service Representative, you will have the opportunity to work with a diverse range of customers and colleagues from different backgrounds.



  • Edinburgh, Edinburgh, United Kingdom Tesco Full time

    About the RoleWe are seeking a Customer Service Representative to join our team in Edinburgh. As a Customer Service Representative, you will be responsible for providing excellent customer service, responding to customer inquiries, and resolving customer complaints in a professional and courteous manner.Key Responsibilities Provide exceptional customer...


  • Edinburgh, Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Meraki Talent Ltd is seeking a skilled Customer Service Representative to join their team in Edinburgh. As a key member of the Customer Service team, you will be responsible for delivering exceptional customer service to clients and customers.Key Responsibilities:Provide top-notch customer service to clients and customers via phone and other communication...


  • Edinburgh, Edinburgh, United Kingdom Restaurant Associates Full time

    Receptionist - Edinburgh We are seeking a skilled Receptionist to provide exceptional customer service and administrative support to our team in Edinburgh. As a key member of our Restaurant Associates team, you will be responsible for creating a warm and welcoming atmosphere for all staff and visitors.Your key responsibilities will include:Answering all...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Customer Service Representative RoleWe are seeking a skilled Customer Service Representative to join our team in Edinburgh. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and resolving customer inquiries in a timely and professional manner.Key...


  • Edinburgh, Edinburgh, United Kingdom DoubleTree by Hilton Edinburgh City Centre Full time

    Customer Service Role at DoubleTree by Hilton Edinburgh City CentreWe are seeking a skilled Customer Service Representative to join our team at DoubleTree by Hilton Edinburgh City Centre. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service to our guests.About the RoleThis is an exciting opportunity to...


  • Edinburgh, Edinburgh, United Kingdom YOTEL Edinburgh Full time

    We are seeking a skilled Receptionist to join our team at YOTEL Edinburgh.About the RoleThe Receptionist will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay at our hotel.Key ResponsibilitiesManage front desk operations, including check-in, check-out, and guest inquiries.Provide information and...


  • Edinburgh, Edinburgh, United Kingdom Tesco Full time

    About the RoleWe are seeking a Customer Service Representative to join our team in Edinburgh. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to customer queries and resolving...


  • Edinburgh, Edinburgh, United Kingdom Tesco Full time

    About the roleWe are seeking a Customer Service Representative to join our team in Edinburgh Leith. As a Customer Service Representative, you will be responsible for providing exceptional customer service, greeting customers with a smile, and serving them with pride.Key responsibilities* Provide excellent customer service, responding to customer inquiries...

  • Coffee Expert

    4 weeks ago


    Edinburgh, Edinburgh, United Kingdom Pret Full time

    We are seeking a skilled Barista to join our team at Pret in Edinburgh Airport. As a Barista, you will be responsible for creating high-quality coffee drinks and providing excellent customer service.Key responsibilities include:Preparing and serving coffee drinks to a high standardProviding exceptional customer service and ensuring a positive customer...


  • Edinburgh, Edinburgh, United Kingdom Blue Arrow - Edinburgh Full time

    Job DescriptionAbout the RoleYou will be responsible for delivering mail and parcels to customers in the Edinburgh area. This will involve sorting mail at the local delivery office and then completing your round in a van. You will be given a hand-held computer device to capture customer signatures for deliveries and to navigate your route.Key...


  • Edinburgh, Edinburgh, United Kingdom Tesco Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team in Edinburgh. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to customer...


  • Edinburgh, Edinburgh, United Kingdom FatFace Full time

    Job DescriptionWe are seeking a skilled and experienced Crew Team Leader to join our team at Edinburgh Airport. This is an exciting opportunity for the right candidate to take on a leadership role and contribute to the success of our store.About FatFaceFatFace is a leading fashion brand that prides itself on its commitment to style, quality, and...


  • Edinburgh, Edinburgh, United Kingdom Tesco Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team in Edinburgh Leith. As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring that our customers have a positive shopping experience.Key ResponsibilitiesProvide excellent customer service,...


  • Edinburgh, Edinburgh, United Kingdom XC Trains Limited Full time

    As a Senior Customer Service Representative with XC Trains Limited, you will be responsible for delivering exceptional customer experiences on our trains. You will be the face of our company, ensuring that our customers receive a great journey on our trains.We are looking for a Customer Experience Host to join our team at Edinburgh Waverley. Our ideal...


  • Edinburgh, Edinburgh, United Kingdom HMRC Full time

    Unlock a Career in Customer Service at HMRCWe are seeking a skilled Customer Service Advisor to join our team at HMRC in Edinburgh. As a representative of our organisation, you will be the first point of contact for customers, providing exceptional service and support.About the RoleThis is an exciting opportunity to work in a dynamic and fast-paced...

  • Sales Associate

    4 weeks ago


    Edinburgh, Edinburgh, United Kingdom MONSOON Full time

    Job Summary:We are seeking a Sales Associate to join our team at our Edinburgh Airport store. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and achieving sales targets.Key Responsibilities:Provide excellent customer service, ensuring a positive shopping experience for...


  • Edinburgh, Edinburgh, United Kingdom Tesco Full time

    About the roleWe are seeking a Customer Service Representative to join our team at Tesco Edinburgh South Express. As a Customer Service Representative, you will be responsible for providing excellent customer service, ensuring that our customers have a positive shopping experience.Key responsibilities Provide exceptional customer service, responding to...


  • Edinburgh, Edinburgh, United Kingdom XC Trains Limited Full time

    At XC Trains Limited, we're seeking a highly skilled Senior Customer Service Representative to join our team at Edinburgh Waverley.This is a fantastic opportunity to work on the frontline of our business, ensuring our customers receive an exceptional journey experience on our trains.As a Senior Customer Service Representative, you will be responsible for...

  • Beauty Expert

    3 weeks ago


    Edinburgh, Edinburgh, United Kingdom Charlotte Tilbury Full time

    About the RoleWe are seeking a highly motivated and experienced Beauty Expert to join our team at Edinburgh Airport. As a Beauty Expert, you will be responsible for providing exceptional customer service and delivering world-class beauty experiences to our customers.Key ResponsibilitiesProvide personalized beauty consultations and makeup applications to...


  • Edinburgh, Edinburgh, United Kingdom Restaurant Associates Full time

    Customer Service Ambassador Opportunity At Restaurant Associates, we're seeking a skilled Customer Service Ambassador to join our team in Edinburgh. As a key member of our hospitality team, you'll be responsible for creating a warm and welcoming atmosphere for all staff and visitors. Your excellent communication skills and passion for delivering exceptional...