Customer Service Representative Edinburgh Airport
9 hours ago
Overview
At Europcar, we are looking for a Customer Service Representative to join our team at Edinburgh Airport. This is an exciting opportunity to work in a fast-paced environment and provide exceptional customer service.
About the Role
The successful candidate will be responsible for ensuring our customers receive a warm welcome and excellent service throughout their experience with us. This includes greeting customers, assisting with luggage, and providing information about our services.
Key Responsibilities
- To be ready and available for customers in the reception area, approach all customers to assist with luggage, controls and vehicle condition in an assumptive way including bringing the car to the door.
- To process customers through the Queue management system when required or push customers to any vacant spot.
- To observe and take action when they see service levels could be better.
- To report any inconsistencies where we could improve service to our customers.
Requirements
We are looking for someone who is:
- Able to work well under pressure and as part of a team.
- Adaptable and flexible with a positive attitude.
- Able to communicate effectively with customers and colleagues.
- Patient and friendly with excellent interpersonal skills.
Benefits
We offer a competitive salary of £25,000 - £28,000 per annum, depending on experience. We also offer a range of benefits including:
- 5.6 weeks' holiday (including bank holidays).
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications).
- Pension.
- Discounted car hire rates across our network.
- 20% discount on EE mobile phone contracts.
- Confidential legal and support service through BUPA.
Location
This role is based at Edinburgh Airport, one of the busiest airports in the UK. As a Customer Service Representative, you will have the opportunity to work with a diverse range of customers and colleagues from different backgrounds.
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