Customer Service Representative

4 weeks ago


Edinburgh, Edinburgh, United Kingdom DoubleTree by Hilton Edinburgh City Centre Full time

Customer Service Role at DoubleTree by Hilton Edinburgh City Centre

We are seeking a skilled Customer Service Representative to join our team at DoubleTree by Hilton Edinburgh City Centre. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service to our guests.

About the Role

This is an exciting opportunity to work in a fast-paced environment and develop your skills in customer service, communication, and teamwork. You will be working closely with our Front Office Manager to ensure that all guests receive a warm welcome and a lasting first impression of the hotel.

Key Responsibilities

  • To work in a team environment to provide exceptional customer service to all guests.
  • To be a point of contact for all hotel guests in person, on the phone, or via email and to deal with all situations in a polite and courteous manner.
  • To ensure that any special requests made by guests are followed through with respective departments.
  • To work collaboratively with other departments to ensure seamless delivery of services to our guests.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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