Customer Service Representative

3 days ago


Edinburgh, Edinburgh, United Kingdom NHS Lothian Full time

NHS Lothian is committed to providing exceptional patient care and experience. To achieve this, we are seeking a highly skilled and dedicated Customer Service Representative to join our team.

As a Customer Service Representative, you will be the first point of contact for patients and stakeholders, providing a warm and welcoming service to ensure their needs are met.

Key Responsibilities:

  • Respond to and resolve patient enquiries, providing accurate and timely information.
  • Make and receive calls, communicating effectively with patients and clinical teams.
  • Assist with appointment scheduling, cancellations, and rescheduling.
  • Provide guidance and advice, offering support and solutions to patients.
  • Utilize digital systems to capture and record relevant data.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Knowledge of NHS services and procedures.
  • Ability to maintain confidentiality and handle sensitive information.

NHS Lothian offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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