Customer Service Representative
4 weeks ago
Customer Service Representative
Edinburgh (Hybrid)
About the Role
At Landmark, we're looking for a skilled Customer Service Representative to join our team. As the first point of contact for our customers, you'll play a crucial role in delivering exceptional service and support.
Key Responsibilities:
- Provide quality customer service and identify specific customer requirements
- Contribute to the continuous improvement of our processes and services
- Collaborate with teams to clarify facts, exchange information, or resolve enquiries and issues
- Support the wider teams to ensure performance standards and business objectives are met
About You
To succeed in this role, you'll need to be someone who prides themselves on delivering first-class customer service. You'll also have:
- Strong emphasis on delivering results
- Excellent communication both written and verbal
- Innovative and flexible thinking
- Ability to work in a team and independently
- Excellent problem-solving skills
- A drive to self-develop
What We Offer
We offer a range of benefits to support your well-being and career growth, including:
- Competitive Salary
- Generous Holiday Allowance
- Annual Lifestyle Allowance
- Pension Scheme
- Private Health Insurance
- Group Income Protection Scheme
- Charitable Fundraising
- Cycle to Work and Gym Flex Schemes
- Internal Coaching and Mentoring
- Training and Career Progression
- Family-Friendly Policies
- Free Parking
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