Customer Service Representative

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Landmark Information Full time

Customer Service Representative

Edinburgh (Hybrid)

About the Role

At Landmark, we're looking for a skilled Customer Service Representative to join our team. As the first point of contact for our customers, you'll play a crucial role in delivering exceptional service and support.

Key Responsibilities:

  • Provide quality customer service and identify specific customer requirements
  • Contribute to the continuous improvement of our processes and services
  • Collaborate with teams to clarify facts, exchange information, or resolve enquiries and issues
  • Support the wider teams to ensure performance standards and business objectives are met

About You

To succeed in this role, you'll need to be someone who prides themselves on delivering first-class customer service. You'll also have:

  • Strong emphasis on delivering results
  • Excellent communication both written and verbal
  • Innovative and flexible thinking
  • Ability to work in a team and independently
  • Excellent problem-solving skills
  • A drive to self-develop

What We Offer

We offer a range of benefits to support your well-being and career growth, including:

  • Competitive Salary
  • Generous Holiday Allowance
  • Annual Lifestyle Allowance
  • Pension Scheme
  • Private Health Insurance
  • Group Income Protection Scheme
  • Charitable Fundraising
  • Cycle to Work and Gym Flex Schemes
  • Internal Coaching and Mentoring
  • Training and Career Progression
  • Family-Friendly Policies
  • Free Parking


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