Customer Service Representative

3 weeks ago


Edinburgh, Edinburgh, United Kingdom World Duty Free - WDF Full time

About the Role:

We are seeking a highly motivated Customer Service Representative to join our team at World Duty Free - WDF. As a Customer Service Representative, you will be responsible for delivering an exceptional customer experience, providing world-class service skills, and building rapport with customers.

Key Responsibilities:

  • Deliver an individualized and personalized service experience for every customer
  • Maximize sales opportunities using world-class service skills and knowledge of products and promotions
  • Work independently or as part of a team to achieve operational standards across the store

Requirements:

  • Passion about working in a team and delivering exceptional customer service
  • Flexibility to adapt to a fast-paced environment and changing customer needs
  • Good communication skills and a positive attitude
  • Self-motivation, enthusiasm, and professionalism

Benefits:

  • Company bonus scheme and employee assistance program
  • Discounts on products for staff, family, and friends
  • Travel discounts and free parking

What We Offer:

A full induction and comprehensive training program to ensure the best start for you and your new role. You will work alongside experienced colleagues who will support your learning and encourage your growth and career development.



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