Customer Service Agent

3 weeks ago


Edinburgh, Edinburgh, United Kingdom The Recruiters Room Full time

**Remote Work Opportunity**

We are looking for a skilled Customer Service Agent to join our team at The Recruiters Room. As a key member of our collection's department, you will play a vital role in communicating with customers who have fallen into arrears on their mortgage account.

The ideal candidate will have high-volume debt collections experience (B2C), as well as experience working in an FCA regulated environment. You will be responsible for providing positive solutions to customers' accounts while adhering to regulations and legislation.

In this fully remote role, you will work closely with our team to provide exceptional customer service and ensure that all communication is professional and courteous. Your day will be spent primarily on the telephone, with some administration tasks.

A competitive salary of **£24,500 + yearly bonus** awaits the successful applicant. In addition, you can enjoy a range of benefits, including frequent staff incentives, employee assistance and welfare program, private healthcare, and subsidized gym memberships.

Apply now to take advantage of this exciting opportunity and join our dynamic team



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