Customer Service Ambassador

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Genting Casinos Full time
Customer Service Role

We are looking for a dedicated and enthusiastic individual to fill the role of Customer Service Ambassador at Genting Casinos. This is an exciting opportunity to join our team and make a real difference to our customers' experiences.

The successful candidate will have excellent communication skills, a warm and welcoming demeanor, and a passion for delivering exceptional customer service. Key responsibilities will include:

  • Providing a high level of customer satisfaction through effective communication and problem-solving.
  • Welcoming new customers and making them feel valued and appreciated.
  • Working closely with colleagues to ensure seamless delivery of customer services.
  • Anticipating and meeting customer needs, including identifying opportunities to enhance their experience.
  • Collaborating with management to share customer feedback and identify areas for improvement.
  • Flexible and able to work a variety of shifts, including nights and weekends.

We offer a competitive salary of £22,000 per annum, opportunities for career progression and a range of employee benefits.



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