Customer Experience Support Associate

1 month ago


Edinburgh, Edinburgh, United Kingdom Dobbies Garden Centres Full time

We're seeking a talented Customer Experience Support Agent to join our team at Dobbies Garden Centres.

About the Role

This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences, working in a fast-paced environment and developing new skills.

The successful candidate will be responsible for:

  • Providing outstanding customer service by assisting customers with various transactions across the store
  • Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
  • Offering assistance with customer queries through great product knowledge and allergies/dietary requirements
  • Working collaboratively with the team to maintain the cleanliness and upkeep of the store
  • Contributing to the success of the restaurant/cafe area as required

What We Offer

  • A competitive salary of £25,000 - £30,000 per annum, depending on experience
  • Generous annual leave entitlement
  • Treat yourself with generous uncapped discount across our stores
  • Access to Wagestream - support your financial wellbeing
  • Access to Retail Trust - confidential support, virtual GP, free counselling service, and discounted retail rewards
  • Access to Dobbies Academy - eLearning platform and development programmes
  • A thriving culture; our team is passionate, diverse, and committed to making it work for our customers

About Us

Dobbies Garden Centres has a history dating back to 1865. Founded by James Dobbie, we're the UK's largest garden centre retailer, with 3,800 colleagues and 77 stores. Our passion and joy for gardens and plants makes us special.



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