Agents/visits Admin Assistant

6 months ago


Edinburgh, United Kingdom Scottish Prison Service Full time

The role provides general administrative services for Agents Visits. Facilitate a booking service for Agents Visits (including a variety of other service providers), co-ordination of Video Conferencing facilities for the Appeals Courts and other communication services. This role is the point of contact for visiting Agents, Police, External Partner Agencies, SPS Establishments and the Appeal Courts.- Responsibilities- To provide co-ordination and facilitation of the video conferencing facility for the purpose of the Agents Visits, Appeal Courts, and Sheriff Courts and act as point of contact for establishment and external agencies relating to Virtual Visits.- Operate the Video Conferencing equipment and check the identity of the caller before authorising prison staff to bring in the person within our care.- Update Prisoner Record System (PR2) and also organise data and maintain accurate records.- Communicate professionally and effectively with internal and external enquiries that are received daily and maintain and build positive relationships with external agencies such as Police Scotland and Courts.- Maintain accurate filing systems within the Agents/Visits Administration area.- To carry out any other administrative duties as required by the Gate/Visit FLM**Person Specification**- Qualification Requirements- 2 National 5 awards at grade C or above including Maths and English Qualifications or have at least 6 months relevant administrative experience in a similar environment.- Knowledge, Skills and Experience Requirements- The role holder requires previous administrative experience. It is expected due to the fast paced nature of the role that the role holder has 6 months previous administrative experience to be able to competently carry out the role in a similar environment- The role holder is constantly exposed to confidential information relating to people within our care including sentencing information and offence details as well as information relating to court proceedings, legal visits and other sensitive information.- Behaviour Requirements- Listen & Communicate- Plan & Organise- Relationships & Collaboration- Solve Problems & Make Decisions- Selection method 1- Interview


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