Call Centre Agent

2 months ago


Edinburgh, United Kingdom CPG Full time

As a Customer Care Specialist, you will utilise our service to complete tasks such as registering new customers, placing orders, and addressing inquiries related to orders. Additionally, you will be involved in the processing and authorisation of prescriptions and will be responsible for both inbound and outbound calls in our Contact Center.

As a Call Centre Agent, you will report directly to the Contact Centre Manager and be responsible for the following tasks:

- Responding to incoming calls from customers a
- Making outgoing calls to welcome new customers
- Examining and approving orders
- Managing several mailboxes
- Serving as an expert in a particular field
- Producing reports from various internal databases
- Complying with weekly schedules
- Participating in various meetings/performance reviews/huddles/workshops/webinars

**To be qualified for this role, the following experience and skills are required**:

- Strong literacy and numeracy skills, equivalent to GCSE 'O' level
- Exceptional organisational skills
- Capability to prioritise tasks effectively
- Strong written and verbal communication skills
- Excellent telephone etiquette
- Exceptional attention to detail
- Proficient in utilising multiple systems concurrently
- Ability to multitask in a high-pressure customer service environment
- Positive and optimistic attitude towards work
- Passion for providing outstanding customer service.

**Salary**: £20,409.27-£22,279.78 per year

**Benefits**:

- Bereavement leave
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Paid volunteer time
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Application question(s):

- Can you work full-time?
- Do you require visa sponsorship to work in the UK?

Work Location: In person


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