Customer Assistant

3 weeks ago


Edinburgh, United Kingdom CSP U.K. LTD Full time

We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role in ensuring customer satisfaction and maintaining strong relationships with our valued customers.

**Duties**:

- Answer incoming customer inquiries via various face to face channels
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints or issues in a professional and efficient manner
- Maintain customer records and update account information as needed
- Process payments and handle billing inquiries
- Utilize data entry skills to input customer information accurately into the system
- Upsell additional products or services to customers when appropriate

**Skills**:

- Excellent phone etiquette and communication skills
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are a plus

**Job Types**: Full-time, Permanent

Pay: From £24,665.62 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 25/05/2024


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