Call Centre Operator

2 weeks ago


Edinburgh, United Kingdom CHANNEL ALT LTD Full time

**Responsibilities**:

- Answer incoming calls from customers promptly and professionally
- Provide information about products or services, take orders, or resolve complaints
- Utilize scripts to provide accurate information to callers
- Perform data entry to update customer records
- Upsell products or services when appropriate
- Communicate effectively with customers to ensure satisfaction

**Requirements**:

- Proficient in English
- Strong communication skills and phone etiquette
- Ability to analyze information and make decisions based on guidelines
- Multilingual capabilities are advantageous for this role
- Prior experience in upselling products or services is a bonus

**Job Types**: Full-time, Permanent

Pay: From £25,904.19 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 15/05/2024



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