Medical Administrator

6 months ago

Torquay, United Kingdom Brunel Medical Practice Full time

**Job Summary**

It is the duty of all Practice staff to assist in the smooth running of the practice, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.

**Description**

The jobholder will work as part of the QOF & Admin team.

**DUTIES & RESPONSIBILITIES**
- To undertake and assist with scanning of all types of correspondence, match the correspondence with patient records and distribute to appropriate staff using the workflow system.
- To assist with QOF, prevalence and read-coding work and develop skills in this area.
- To process online consultations from patients in a timely manner and within practice protocols
- To share admin tasks across the team
- To complete any other tasks deemed reasonable - as requested

**GENERAL DUTIES**
- To follow practice protocols at all time for appointments, telephone calls, telephone messages, requests for home visits, repeat prescriptions and all other patient contact.
- To ensure that all contact with patients are done in a sensitive way with a high level of customer service, taking into account that patients and their carers may be distressed at times.
- Answer telephones promptly and politely and within the protocols of the practice.
- To proactively contact patients to pass on information from the clinical staff relating to appointments or other clinical matters.
- Ensure patient electronic files and paper files are maintained up to date
- Maintain tidy approach to work and work area
- Ensure security measures are maintained at all times.
- Liaising with attached staff, including health visitors, district nurses, midwives, counsellors as required.
- Supporting other members of the practice team.
- Maintaining the health and safety of all staff, patients and visitors.
- Any other duties deemed appropriate to the role.

**CONFIDENTIALITY**

You are required to preserve the confidentiality of the affairs of the Partners, staff, patients and of all matters connected with the Practice. Any breach of such confidence will be regarded as grounds for disciplinary action.

This job description may be reviewed and altered at intervals following consultation with the post holder.

**PERSON SPECIFICATION**
- Good interpersonal skills
- Good level of literacy
- Good understanding of Microsoft packages
- Good keyboard skills
- Customer service skills
- Be able to work in a team and on own.
- Ability to be flexible and adaptable and able to work through change
- To have knowledge or experience in the NHS
- Support other administrative teams within the practice with holiday & sickness cover
- Previous knowledge of General Practice and medical terminology an advantage

**Salary**: £10.45 per hour

**Benefits**:

- Company pension
- Sick pay

Schedule:

- 8 hour shift
- No weekends

COVID-19 considerations:
All NHS COVID guidance is followed by staff and patients

**Experience**:

- Administrative: 1 year (required)

Work Location: In person

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