Office Administrative Assistant

1 week ago


Wigan, United Kingdom instasmile Full time

Job Overview:
**Responsibilities**:

- Provide full administrative support to ensure the smooth running of our Customer Service and Operations Teams to enable end-to-end excellent customer experience including data entry, maintaining records, making payments and managing strict deadlines for financial communications.
- Identify escalations and issues and raise appropriately
- Assist in the preparation of regularly scheduled reports.
- Provide cover on other duties as required e.g Live Chat (full training will be given)
- Keep up to date with organisational changes to policies and processes.
- Contribute to the Operational Excellence culture and build relationships based on trust, support, transparency and respect.
- Carry out all duties with honesty and integrity, utilise expertise whilst always striving to add value, do the right thing and work together with colleagues across the business.
- Perform in accordance with KPI’s set and performance/behaviour standards.

**Experience**:

- Proven experience in an office based administrative role with strong organisational skills.
- Proficiency in computerised systems for data entry and record keeping with impeccible attention to detail.
- Ability to type accurately and efficiently.
- Familiarity with office equipment and procedures.
- Excellent communication skills.
- A positive attitude to work and a team player
- Experience of working within a fast-paced environment and on a variety of platforms
- Drive and determination to support the company in times of growth
- The ability to work under pressure and to strict deadlines
- Full on the job training, support and feedback will be provided
- **Join our team as an Office Administrator to contribute to the smooth operation of our office environment while enhancing your administrative skills in a dynamic setting.**

**Job Types**: Full-time, Permanent

Pay: £24,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative experience: 3 years (required)
- Office: 3 years (required)
- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application deadline: 29/05/2024
Reference ID: DW05/24



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