Ask Administrator

3 months ago

Birmingham, United Kingdom KPMG Full time

**Job details**:
**Location**:Birmingham, Manchester, Nottingham

**Capability**:KPMG Business Services

**Experience Level**:Junior Professional

**Type**:Full Time

**Service Line**:Business Support Group

**Contract type**:Fixed term contract

**Job description**:
KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

In the Business Support Group (BSG), you’ll be joining a team that provides vital secretarial, administrative and creative services to support our client-facing teams. Part of our service includes the Administrative Services KPMG (ASK) team who provides responsive administration support to eligible employees on a number of transactional tasks and activities. This enables our clients to focus more on their core business objectives and spend less time on administrative tasks - an effective strategy that contributes to KPMG’s goal of driving growth through operational excellence and efficiency.
As a key member of the ASK team, you’ll enjoy a full range of responsibilities that will enhance your personal skills and enable you to add to your experience in new business areas. This gives you the opportunity to network with a variety of internal teams and external organisations, extending your skills, knowledge and expertise.
With a wide range of training and development opportunities, you’ll have all the support you need to achieve your full potential and develop a career that meets both your personal and professional goals.

**The Role**:

- Team Members are to manage their workload efficiently and effectively using the ASK workflow tool in accordance with the ASK Service Catalogue
- Communicate effectively with clients to ensure expectation and service delivery perimeters
- Make bookings on behalf of clients such as courier, hot desks, car parking, etc.
- Organise business travel and accommodation
- Prepare KPMG branded Word, PowerPoint and Excel documents, including letters, meeting notes, reports, presentations and talk books
- Provide an accurate and prompt audio and copy typing service
- Book meeting rooms, client catering, and equipment
- Create and submit commitment authorisations finance forms on behalf of clients
- Enter and maintain client information on internal databases eg. CRM
- Organise the printing and binding of large printing requests documents via Document Production Centre
- Assist with event management tasks such as researching venues and working with KPMG’s events/venue finding team
- Assist with rolling forward accounts and account amendments
- Request Paperchase retrieval files from archives
- Provide Filesite support, including uploading documents and providing access to folders
- Complete ad hoc research and collate information on request
- Order business cards
- Develop an understanding of KPMG’s processes and procedures

**The Person**:

- Good knowledge of administration support service
- Organised and able to prioritise tasks in accordance with deadlines
- Excellent communicator with the personal skills to build strong and lasting internal and client relationships
- Flexible and able to easily adapt to change
- Confident negotiation skills, with the ability to set clear and realistic customer expectations
- A good understand of what good looks like and experience of customer service
- Experience of working in a team environment
- Knowledge of and intermediate skills in Microsoft Word, PowerPoint, Excel and Outlook
- Preferred qualifications of 5 GCSEs/’O’ Levels or equivalent at grades A*-C including English and Maths

Recognising and Motivating you:
If the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.
‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Intelligent Working:
While some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.
We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we

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