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ASK Administrator

5 months ago

Birmingham, Birmingham, United Kingdom KPMG Full time

Job description

KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

In the Business Support Group (BSG), you'll be joining a team that provides vital secretarial, administrative and creative services to support our client-facing teams. Part of our service includes the Administrative Services KPMG (ASK) team who provides responsive administration support to eligible employees on a number of transactional tasks and activities. This enables our clients to focus more on their core business objectives and spend less time on administrative tasks - an effective strategy that contributes to KPMG's goal of driving growth through operational excellence and efficiency.

As a key member of the ASK team, you'll enjoy a full range of responsibilities that will enhance your personal skills and enable you to add to your experience in new business areas. This gives you the opportunity to network with a variety of internal teams and external organisations, extending your skills, knowledge and expertise.

With a wide range of training and development opportunities, you'll have all the support you need to achieve your full potential and develop a career that meets both your personal and professional goals.

The Role:

  • Team Members are to manage their workload efficiently and effectively using the ASK workflow tool in accordance with the ASK Service Catalogue
  • Communicate effectively with clients to ensure expectation and service delivery perimeters
  • Make bookings on behalf of clients such as courier, hot desks, car parking, etc.
  • Organise business travel and accommodation
  • Support clients with travel visa applications
  • Prepare KPMG branded Word, PowerPoint and Excel documents, including letters, meeting notes, reports, presentations and talk books
  • Provide an accurate and prompt audio and copy typing service
  • Book meeting rooms, client catering, and equipment
  • Create and submit commitment authorisations finance forms on behalf of clients
  • Enter and maintain client information on internal databases eg. CRM
  • Organise the printing and binding of large printing requests documents via Document Production Centre
  • Assist with event management tasks such as researching venues and working with KPMG's events/venue finding team
  • Assist with rolling forward accounts and account amendments
  • Request Paperchase retrieval files from archives
  • Provide Filesite support, including uploading documents and providing access to folders
  • Complete ad hoc research and collate information on request
  • Order business cards
  • Develop an understanding of KPMG's processes and procedures

The Person:

  • Good knowledge of administration support service
  • Organised and able to prioritise tasks in accordance with deadlines
  • Excellent communicator with the personal skills to build strong and lasting internal and client relationships
  • Flexible and able to easily adapt to change
  • Confident negotiation skills, with the ability to set clear and realistic customer expectations
  • A good understand of what good looks like and experience of customer service
  • Experience of working in a team environment
  • Knowledge of and intermediate skills in Microsoft Word, PowerPoint, Excel and Outlook
  • Preferred qualifications of 5 GCSEs/'O' Levels or equivalent at grades A*-C including English and Maths

Recognising and Motivating you:

If the chance to work with interesting clients and innovative technology wasn't rewarding enough, we'll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

'Our Deal' sets out all the different ways you'll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Intelligent Working:

While some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

KPMG's Commitment to Inclusion:

KPMG consistently features in the Sunday Times Best Big Companies to work for, which has been recognised with a special achievement award to mark our 10 years in the Top 25. We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG

Returning to work after a break:

At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Applying with a Disability:

KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

Policy for Agencies:

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV's from agencies. Please check here to see our policy on agencies: Policy