Ask Administrator
5 months ago
**Job details**:
**Location**:Birmingham, Manchester
**Capability**:KPMG Business Services
**Experience Level**:Junior Professional
**Type**:Full Time
**Service Line**:Business Support Group
**Contract type**:Fixed term contract
**Job description**:
The Business Support Group (BSG) is part of OEH and you’ll be joining a team that provides vital secretarial and administrative support to KPMG colleagues. Administrative Services KPMG (ASK) forms part of the BSG service offering, with the ASK team providing responsive administrative support and excellent customer service on a variety of tasks and activities, enabling customers to focus on their core business objectives, contributing to the KPMG’s goal of driving growth through operational excellence.
As a key member of the ASK team, you will undertake a range of responsibilities, structured work, activities and project support across our KBS function. This varied experience will provide you with a unique and exciting opportunity to learn about the breadth of support that is provided to enable our colleagues and clients to succeed. You will also have opportunities to network with a variety of internal teams and external organisations, extending your skills, knowledge and expertise.
ASK also provides agile support to other areas of KPMG and team members may have opportunities to work outside of their service line for periods of time or transfer to another service line after their initial ASK induction period.
We offer a wide range of training and development opportunities and you’ll have all the support you need to achieve your full potential and develop a career that meets both your personal and professional goals.
**The Role**:
- Develop an understanding of KPMG systems, processes and procedures
- Provide excellent customer service and high-level administrative support ensuring quality at all times
- Support administrative tasks forming part of the ASK Service Catalogue
- Provide agile support across a variety of KBS areas such as People Operations, Finance Operations and Risk Operations
- Support executive assistant cover
- Project admin support
- Process, research and manage data
- Manage workload efficiently
- Communicate effectively with customers and colleagues to ensure expectations and service delivery parameters are met
- Prepare and amend KPMG branded Word and PowerPoint documents
- Support on production of Excel spreadsheets
- Provide audio transcription services
- Arrange internal and external meetings, book meeting rooms, catering and equipment
- Undertake input and management of CRM data
- Research and organise venues and events
**The Person**:
- Customer focused with a clear vision of what excellent service looks like
- Knowledge of administration support service
- Confident negotiation skills, with the ability to set clear and realistic customer expectations
- Experience of working in a team environment
- A passion for continuous learning and development
- Excellent communicator able to build strong and lasting professional relationships
- Flexible and easily able to adapt to change and fast paced working environments
- Highly organised and able to prioritise tasks in accordance with deadlines
- Uphold all KPMG values
- Knowledge and understanding of Microsoft Word, PowerPoint, Excel, Outlook and Teams
- Preferred qualifications of 5 GCSEs or equivalent at grade A-C including English and Maths
We’re re-imagining how we work at KPMG. Our firm is creating a tech-driven business to empower and equip our people to be outstanding in delivery - through inspiring workspaces, innovative ways to collaborate and hybrid ways of working. In your role, you’ll work flexibly across your location region - at KPMG offices, engagement sites and from home.
**Why KPMG Business Services at KPMG?**:
Every day our firm performs better because of how we work together, as one team, each the best at what we do. The difference we make shines through to our people and our clients. We’re KPMG Business Services (KBS). We’re a cross-functional team, bringing together experts across a wide range of critical activities which help to grow, run and protect our business. From HR and Learning, Finance, Procurement, Facilities and Operations, through to Risk and Legal, Corporate Affairs, and Market Development, our approach is focused on driving the improved performance of the firm. We work shoulder to shoulder with our client-facing teams and we focus on delivering our services in ways which help to drive efficiency, improve quality and enhance our firm’s brand and reputation.
Read about KPMG Business Services
**Service Overview**:
In the Business Support Group (BSG), you’ll be joining a team that provides vital secretarial, administrative and creative services to support our client-facing teams. As a key member of the BSG team, you’ll enjoy a full range of responsibilities that will enhance your personal skills and enable you to add to your expe
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