Customer Service Representative/administrative
7 months ago
**The Company**:
DMV aim to become the UK’s fastest growing independent telecom service provider, supplying phone, broadband, energy and business mobile services exclusively to small businesses, cutting their bills dramatically.This is a great opportunity to join a vibrant, growing call centre.
**The Role**:
You will be an office administrator, who is punctual, productive and passionate about the telecoms industry. Attention to detail is a must alongside an excellent telephone manner. Dealing with customers queries and complaints along with processing of sales tickets and jobs is essential and a day to day requirement.
Duties would include:
- Sending quotes and contracts to customers
- Providing good customer service
- Handling complaints and dissatisfied customer queries through to resolution
- Processing orders and upgrades for new and existing customers.
- Updating and monitoring the relevant CRM systems
- Leading in sales and marketing campaigns.
- Liaising with our suppliers over the phone - asking questions, chasing queries and requesting updates, etc.
- Upselling where possible
**Requirements**:
- Proven experience as an office administrator, office assistant or relevant role.
- Outstanding communication and interpersonal abilities.
- Excellent organisational and leadership skills.
- Familiarity with office management procedures and basic accounting principles.
- Excellent knowledge of MS Office and ICT sjills.
- Confident, outgoing and bubbly personality.
- Reliable, dedicated, punctual and committed to the growth and strategic objectives of the company.
Future prospects:
Progress onto a Team Leader/Management Role
Hours: 10:00 to 18:00 (Monday to Friday)
WEEKLY PAY AVAILABLE
IMMEDIATE STARTS AVAILABLE
TRAINING PROVIDED
UPLOAD YOUR CV TO APPLY
**Salary**: £10.30 per hour
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Customer Service Executive/Administrative Assistant
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