Customer Service Representative
7 months ago
As a Customer Service Representative you will be dealing with queries, process, record and obtain claims and invoices. Managing customer relationships and being the face of our customer service team.
- Adhere to On Logistics company values
- Adopt a best practice culture on all aspects of Health & Safety, ensuring full compliance with policies and legislation
- Use HR Management System to request your holidays, sickness, absence, and appointments
- Ensure you are at your place of work on time and wearing the correct uniform and PPE provided
- Abide by all customer rules and standards when working on their site
- Perform an active role in support of both your own and company Continuous Improvement
- Work shift patterns and out of hours work when required
- Continuously work towards your KPIs
- Deal with all queries including quotations, POD requests, ETA requests
- Record and process all claims through to resolution
- Advise customers of adverse conditions that may affect our supply base to fulfil their obligations e.g., poor weather or driver shortages
- Manage customer relationships, ensuring that communication is good, and issues are highlighted and dealt with quickly and appropriately
- Obtain, record and process invoices from our range of suppliers, completing bulk job uploads for customers using no-direct input into our in-house systems.
- Actively manage carrier service level reports in real time, ensuring all issues are raise and reported.
- Ensure all parcel service return goods are managed and sent to back to the customer.
- Keeping an accurate record of the data, dates and reason for return.
- Manage administration relating to warehouse activity for key clients
- Assist with other ad hoc tasks relating to the wider business
- Detail oriented
- Ability to work in a face paced environment with changing priorities
- Strong clerical skills
- Able to coordinate projects and multitask effectively
- Strong organisation skills
- Effective communicator
- To be self driven
- Be able to handle tasks autonomously
- Some previous administrative experience
- Experience in the Transport or Logistics sectors is advantageous
**Job Types**: Full-time, Permanent
Pay: £23,000.00 per year
**Benefits**:
- Canteen
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Reference ID: Customer Service Representative
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