Customer Service Representative
3 days ago
Gleeson Recruitment Group are working in partnership with a Birmingham client in their search for a Customer Service Representative to join their rapidly-expanding Customer Services function due to volume growth. You will be joining a forward-thinking andvibrant organisation, as they drive their focus on retention of their growing customer base.
Our client offers a competitive working environment and full training will be provided plus ongoing support from your peers, Team Leaders and Senior Management.
**Job specification**:
- Speaking with existing customers via telephone who are coming up to the end of their contract or who are looking to leave.
- Build rapport and aim to retain our callers as customers and convince them not to leave our services.
- Respond to all customers quickly and efficiently, in a polite and professional manner
- Provide excellent customer service
- Promote products
- Accurately log all information on customer accounts and our in-house systems
- Ensure the customer is left fully satisfied at the end of the call
- Represent our client in a positive light and work to build on our glowing reputation
- Work as part of a growing team with the aim of continuing the business's success
**What we need from you**:
- Committed to providing excellent customer care with a genuine desire to help; passionate about well-being and beauty
- The ability to adapt to a given situation without compromising standards
- Reliable and motivated to fulfil the role and exceed standards
- Excellent listening skills and a good ear for detail
- Excellent verbal communication skills and the power of persuasion
- A positive and resilient attitude with a high level of self-motivation
- Great objection handling skills and a resilient nature is crucial
**You will receive**:
- Fantastic working environment with a friendly upbeat team
- Tailored training for every individual
- Discretionary bonus
- Regular incentives and discounts
- Team Socials
- Lovely vibrant offices with on-site coffee bar
- Progression opportunities
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