Customer Service Representative
2 months ago
We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in Birmingham, UK.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide accurate product and service information.
- Resolve customer issues efficiently and escalate when necessary.
- Process customer orders and manage account information.
- Keep records of customer interactions and follow-up tasks.
- Collaborate with other departments to ensure customer satisfaction.
Requirements:
- Previous customer service experience is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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