Customer Service Representative

6 months ago


Birmingham, United Kingdom Conviction Global Full time

We are currently seeking a dedicated individual who is passionate about delivering exceptional customer service and possesses excellent communication skills to join our dynamic team. As a Customer Service Representative, you will play a pivotal role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:

- Providing prompt and courteous responses to customer inquiries via phone.
- Assisting customers with account inquiries, transactions, and problem resolution.
- Initial point of contact for the bank on personal banking and credit cards, general enquiries and complaint resolution.
- Fraud would be debit card fraud enquires, however this may expand to other areas of Fraud in the future.
- Adhering to regulatory guidelines and bank policies to maintain compliance and confidentiality.
- Collaborating with team members to achieve departmental goals and enhance overall customer satisfaction.

What are the most frequent queries / questions?
- Account information, asking about fraud, transfers, direct debit queries, payment queries, balance requests, statements
- Complaints toughest; financial difficulty, vulnerable customers.
- Demographic of customers is mixed, 20’s through to elderly

**Required Skills and Qualifications**:

- Previous experience in customer service, preferably in the banking or financial services industry.
- Strong interpersonal and communication skills, with the ability to effectively interact with diverse customers.

Positive Indicators:

- Has experience in customer service / sales, hospitality, contact centre, retail experience, administration etc.
- Flexibility to work various shifts, including evenings and weekends.

If you are enthusiastic about providing exceptional service and are looking to grow your career in the banking sector, we would love to hear from you. This is an excellent opportunity to join a reputable organization and make a positive impact on our customers' banking experiences.

Please feel free to reach out to me directly to discuss this opportunity further or to schedule an interview. Thank you for considering this position, and I look forward to the possibility of welcoming you to the team.

**Salary**: £7.73-£11.60 per hour

Expected hours: 37.5 per week

**Benefits**:

- Flexitime

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer service: 1 year (preferred)



  • Birmingham, United Kingdom Channel Partners Group Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...


  • Birmingham, Birmingham, United Kingdom BIMM Institute Full time

    As a customer service representative, you will be the first point of contact for our customers, providing them with assistance and support to resolve their queries and issues.We are seeking a highly motivated and organized individual to join our team as a support specialist, responsible for handling customer inquiries and resolving technical issues.Our help...


  • Birmingham, United Kingdom Vision Glasgow Full time

    Seeking Ambitious and Driven Team Players for Top Customer Service Representative Roles based in Birmingham! Are you a highly motivated and competitive individual who thrives on providing exceptional customer experiences? We are actively looking for dynamic team players to join our elite team as Customer Service Representatives. **About Us**: At Vision, we...


  • Birmingham, Birmingham, United Kingdom SLS Recruitment Ltd Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative in Birmingham.As a Customer Service Representative, you will be responsible for providing excellent customer service and sales skills to our clients.You will be working in a fast-paced environment, interacting with customers, and...


  • Birmingham, Birmingham, United Kingdom CRS Professionals (UK) Ltd Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly organized and detail-oriented individual to join our Aftercare team as a Customer Service Representative. This role will involve receiving and making calls to customers, booking appointments, and providing exceptional customer service.The ideal candidate will have excellent communication...


  • Birmingham, Birmingham, United Kingdom Crown Full time

    We are seeking a highly skilled Customer Care Representative to join our team at Crown. The successful candidate will be responsible for delivering exceptional customer service, while also achieving monthly targets set in relation to KPIs and Service Budgets.


  • Birmingham, Birmingham, United Kingdom Sytner Group Full time

    About the role:We are seeking a skilled Customer Service Representative to provide exceptional care and advice to our luxury vehicle clients. This is a challenging role where customer satisfaction always comes first.The successful candidate will work closely with our customers to understand their needs and preferences, providing personalized solutions and...


  • Birmingham, Birmingham, United Kingdom Tesco Full time

    About the RoleWe are seeking a talented and passionate Customer Service Representative to join our team at Tesco. As a key member of our store staff, you will play a vital role in delivering exceptional customer service, ensuring that every shopper has a positive and memorable experience.


  • Birmingham, Birmingham, United Kingdom Unite Students Full time

    Customer Service Representative Role SummaryAt Unite Students, we are seeking a customer-focused individual to join our team as a Customer Service Representative. In this role, you will provide a welcoming front of house reception service, conduct flat viewings and inspections, and lead sales conversations to showcase our student accommodation offerings.Key...


  • Birmingham, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Birmingham.Key Responsibilities:Engage with customers to deliver outstanding service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless customer experience.Collaborate with team...


  • Birmingham, United Kingdom On Logistics Full time

    As a Customer Service Representative you will be dealing with queries, process, record and obtain claims and invoices. Managing customer relationships and being the face of our customer service team. - Adhere to On Logistics company values - Adopt a best practice culture on all aspects of Health & Safety, ensuring full compliance with policies and...


  • Birmingham, United Kingdom On Logistics Full time

    As a Customer Service Representative you will be dealing with queries, process, record and obtain claims and invoices. Managing customer relationships and being the face of our customer service team. - Adhere to On Logistics company values - Adopt a best practice culture on all aspects of Health & Safety, ensuring full compliance with policies and...


  • Birmingham, Birmingham, United Kingdom Silverbear Ltd. Full time

    Role OverviewWe are seeking a highly detail-oriented and personable individual to join our team as a Customer Service Representative in Birmingham.About the RoleAs a Customer Service Representative, you will be responsible for handling high volumes of customer calls, providing excellent communication skills to create a positive experience.You will also be...


  • Birmingham, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals, we are looking for a talented Customer Service Representative to join our team. As a vital member of our operational team, you will provide exceptional customer service, support, and collaborate with colleagues to achieve our goals.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of...


  • Birmingham, Birmingham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative for beBee Professionals, you will play a vital role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to provide product knowledge and advice to customers, while also maintaining a clean and tidy store environment.Key Responsibilities:Greet and assist customers with...


  • Birmingham, United Kingdom Relay Group Limited Full time

    As a Customer Service Representative, you will be the first point of contact for our customers, providing outstanding support and assistance. You will handle inquiries, resolve issues, and ensure a positive experience for every customer interaction. **Duties**: - Provide exceptional customer service and support to customers via various face to face...


  • Birmingham, Birmingham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional service to our customers in Birmingham, United Kingdom. As the first point of contact, you will handle incoming calls, emails, and chat queries, providing accurate information and resolving issues efficiently.Key Responsibilities:Handle customer inquiries and resolve issues in a...


  • Birmingham, Birmingham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in Birmingham, UK.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer issues efficiently and escalate when necessary.Process...


  • Birmingham, Birmingham, United Kingdom Compass UK & Ireland Full time

    We are seeking a skilled Customer Service Representative to join our Compass UK & Ireland team. As a Hospitality Assistant, you will be the face of our business, delivering exceptional customer service to Defence clients on a full-time basis, contracted to 35 hours per week.Key ResponsibilitiesProvide exceptional customer service to Defence clientsWork as...


  • Birmingham, Birmingham, United Kingdom Travelex Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Travelex. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesNurture and form relationships with customers to gain a better understanding of their travel and currency...