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Strategic Service Designer
3 months ago
**Changing the world of pet food for good**:
We’ve got ambitious plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe - backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals - and a bunch of smart-ish dogs, all working on their own thing.
Together, we’ll change the world of pet food for good.
**Brand & Proposition**:
**Build our brand**:
- We’re building an international brand, fast. We set ambitious goals. We challenge and support each other in equal measure. At the pace we’re moving, we prefer to test ideas and learn quickly rather than spend months building a business case. That means we celebrate when things go right, and we learn when things go wrong._
- Sound like a team you'd like to join? Here’s how you’ll make a difference:_
**The role**:
**You will be responsible for**:
- Leading the service design for the next iteration of our E2E feeding journey, including:
- Running the day to day design efforts and future sprints
- Understanding and articulating clearly how our service needs to change from a user-centred, system, and business perspective
- Identifying ways to reduce cost of delivery and improve outcomes
- Advocating, documenting, and sharing progress to engage key stakeholders and support them in the delivery of the new feeding journey, including:
- Using visual tools and techniques to communicate service concepts, ideas, and improvements in an easy-to-understand format for varying audiences
- Maintaining a service blueprint, tracking progress on how close we are to our desired experience, advocating for the principles and ambitions we have in mind
- Constantly iterating and improving the desired experience, with support from the business, as we learn more about our customers needs
- Developing and delivering a roadmap of defined projects, as determined by the feeding journey sprints, including:
- Business case development for prioritisation into strategic planning or directly to squads for execution
- Coordinating knowledge between related initiatives
- Further research and discovery to support business cases
- Delivery of specific projects or elements where relevant and support is needed
**The skills you’ll bring**:
- Proven and successful professional experience in customer service design and an understanding of the product development lifecycle, either working in a consultancy or start-up
- Working at pace - you can learn and get up to speed very quickly
- Leadership - you are able to run projects with cross-functional teams
- Insight synthesis - you are skilled at synthesising user insights, market data, and trends to drive direction and focus
- Communication - you are able to clearly and confidently communicate when presenting work to clients and peers
- Organised and process-driven - you have access to frameworks and tools in your knowledge base to utilise at a moment's notice
- Practice building - you are able to drive awareness of service design practices; you utilise a coaching mentality to upskill others in these areas
**Our commitment***:
***What's in it for you?**
***:
- Competitive salary
- Flexible core hours, giving you true work life balance
- Hybrid working pattern to ensure this role works for you
- 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days
- Optional 5 days unpaid leave and 1 paid volunteer day each year
- When you need a change of scenery, you can work from abroad 2 weeks every 6 months
- Extended maternity, shared parental and adoption pay - up to 6 months at 70% pay, linked to statutory parental pay
- Flexible paid care leave to support immediate dependents, people close to you and pets
- An external financial coach to support a range of topics - debt management, savings and investments
- In-house L&D team, with access to year round courses to help drive your development
- Prorated based on length of contract_
**What’s next?***:
- If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic._
- Here’s a taster of how our recruitment process works:_
- _If selected, you will then be invited to_ a call with the Hiring Manager s_o we can learn more about your background, experiences, and skill sets (30 mins)._
- _Should you be successful, _you will then be invited to a video call with the Proposition Director to discuss your motivations in greater depth (30 mins)._
- _For the final stage, you will be invited _t_o_ present your recommendations in response to a provided task to a panel of interviewers (60 mins)._
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