Strategic Service Designer

3 months ago


Richmond, United Kingdom Tails.com Full time

**Changing the world of pet food for good**:
We’ve got ambitious plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe - backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals - and a bunch of smart-ish dogs, all working on their own thing.

Together, we’ll change the world of pet food for good.

**Brand & Proposition**:
**Build our brand**:

- We’re building an international brand, fast. We set ambitious goals. We challenge and support each other in equal measure. At the pace we’re moving, we prefer to test ideas and learn quickly rather than spend months building a business case. That means we celebrate when things go right, and we learn when things go wrong._
- Sound like a team you'd like to join? Here’s how you’ll make a difference:_

**The role**:
**You will be responsible for**:

- Leading the service design for the next iteration of our E2E feeding journey, including:

- Running the day to day design efforts and future sprints
- Understanding and articulating clearly how our service needs to change from a user-centred, system, and business perspective
- Identifying ways to reduce cost of delivery and improve outcomes
- Advocating, documenting, and sharing progress to engage key stakeholders and support them in the delivery of the new feeding journey, including:

- Using visual tools and techniques to communicate service concepts, ideas, and improvements in an easy-to-understand format for varying audiences
- Maintaining a service blueprint, tracking progress on how close we are to our desired experience, advocating for the principles and ambitions we have in mind
- Constantly iterating and improving the desired experience, with support from the business, as we learn more about our customers needs
- Developing and delivering a roadmap of defined projects, as determined by the feeding journey sprints, including:

- Business case development for prioritisation into strategic planning or directly to squads for execution
- Coordinating knowledge between related initiatives
- Further research and discovery to support business cases
- Delivery of specific projects or elements where relevant and support is needed

**The skills you’ll bring**:

- Proven and successful professional experience in customer service design and an understanding of the product development lifecycle, either working in a consultancy or start-up
- Working at pace - you can learn and get up to speed very quickly
- Leadership - you are able to run projects with cross-functional teams
- Insight synthesis - you are skilled at synthesising user insights, market data, and trends to drive direction and focus
- Communication - you are able to clearly and confidently communicate when presenting work to clients and peers
- Organised and process-driven - you have access to frameworks and tools in your knowledge base to utilise at a moment's notice
- Practice building - you are able to drive awareness of service design practices; you utilise a coaching mentality to upskill others in these areas

**Our commitment***:
***What's in it for you?**
***:

- Competitive salary
- Flexible core hours, giving you true work life balance
- Hybrid working pattern to ensure this role works for you
- 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days
- Optional 5 days unpaid leave and 1 paid volunteer day each year
- When you need a change of scenery, you can work from abroad 2 weeks every 6 months
- Extended maternity, shared parental and adoption pay - up to 6 months at 70% pay, linked to statutory parental pay
- Flexible paid care leave to support immediate dependents, people close to you and pets
- An external financial coach to support a range of topics - debt management, savings and investments
- In-house L&D team, with access to year round courses to help drive your development
- Prorated based on length of contract_

**What’s next?***:

- If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic._
- Here’s a taster of how our recruitment process works:_
- _If selected, you will then be invited to_ a call with the Hiring Manager s_o we can learn more about your background, experiences, and skill sets (30 mins)._
- _Should you be successful, _you will then be invited to a video call with the Proposition Director to discuss your motivations in greater depth (30 mins)._
- _For the final stage, you will be invited _t_o_ present your recommendations in response to a provided task to a panel of interviewers (60 mins)._


  • Customer Service Agent

    3 months ago


    Richmond, United Kingdom HRV Service & Support Ltd Full time

    HRV is a small but fast-growing business specialising in indoor environment solutions. We spend up to 90% of our time indoors so the quality of the air we breathe and the way we feel is important to our health and well-being. We are specialists in the design, installation and maintenance of systems that ensure a good, comfortable indoor environment is...


  • Richmond, Greater London, United Kingdom Reed Exhibitions Full time

    Are you passionate about crafting effective marketing strategies? Do you thrive in collaborative environments with international teams? About Our Team Reed Exhibitions is a premier organizer of events that connect businesses and professionals across various industries. Our Aircraft Interiors Expo is a pivotal platform for commercial airlines to...


  • Richmond, Greater London, United Kingdom Tech Brand Staffing LLC Full time

    Position: Senior Project Coordinator (Strategic Planning) Company: Tech Brand Staffing LLCOverview: The Information Technology Division is in search of an experienced Senior Project Coordinator to oversee and execute intricate IT initiatives involving multiple teams and workstreams, all aligned with a rigorous delivery timeline.Under the guidance of the...


  • North Richmond, United Kingdom Mandeville Full time

    We are working with a Global Brand who specialise in advertising on a technology platform within the Automotive industry. This department is owned by one of the largest brands in the world and has been on aggressive growth since 2020. Do you want to be part of that? They are after a Strategic Account Manager/ Internal Account Manager paying £30k-£40k +...


  • Richmond Hill, United Kingdom Calibre Search Full time

    This company is your new home as a Building Services Design Engineer if you are seeking a company built on making a difference. They have sustainability at their core and thrive on projects that make a positive contribution to the community while having minimal environmental impact. A further area where you'll see a massive impact is on your career and...


  • Richmond Hill, United Kingdom Parkinson Gray Associates Full time

    Our Client is a multi-disciplinary team of Building Services Engineers, Passive House Consultant and Architects, delivering integrated design solutions in tandem with specialist advice, feasibility studies and low carbon strategies. The business is looking to appoint an enthusiastic Engineer to join this flexible multi-disciplinary team. In an engineering...

  • Senior Designer

    3 months ago


    Richmond, United Kingdom tails.com Full time

    **Changing the world of pet food for good**: We’ve got ambitious plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe - backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals - and a bunch of smart-ish dogs, all working on...

  • Technical Design

    3 months ago


    Richmond, United Kingdom The Air Shop Full time

    **Job Title: Design & Sales (desk based)** Reports To: Design & Sales Manager Location: Richmond Office **Overview** To join and assist the busy design team of a rapidly growing e-commerce brand and become a dependable member of the wider group of companies. The Air Shop is a young, dynamic, and rapidly expanding business, offering end users an unrivalled...


  • Richmond, United Kingdom Nigel Wright Recruitment Full time

    About the RoleMy client is a leader in enhancing business support services across multiple public sector organizations. Their focus is on improving outcomes for the community by fostering strategic collaboration. Their ICT team is pivotal in this mission, delivering cutting-edge and dependable technology solutions that empower critical services in public...

  • Bathroom Design

    2 months ago


    Richmond, United Kingdom SRS Group Holdings Ltd Full time

    Vacancy No 5173 Job Title Bathroom Design and Sales Consultant Richmond Job Description Our Client is looking to appoint an experienced Design and Sales Consultant to join them at their Richmond design studio As our Client’s business is rapidly expanding since 2006, they are able to offer an extremely attractive salary package along with excellent...

  • Bathroom Design

    2 months ago


    Richmond, United Kingdom SRS Group Holdings Ltd Full time

    Vacancy No 5173Job Title Bathroom Design and Sales Consultant RichmondJob DescriptionOur Client is looking to appoint an experienced Design and Sales Consultant to join them at their Richmond design studioAs our Client’s business is rapidly expanding since 2006, they are able to offer an extremely attractive salary package along with excellent benefits to...


  • Richmond, Greater London, United Kingdom RELX (UK) Limited Company Full time

    Position Overview As a Senior Manager of Procurement, you will oversee category management for Technology Procurement within IT Services. Your role will involve steering strategic sourcing initiatives, nurturing supplier partnerships, and driving continuous savings and risk management across diverse business sectors. Key Responsibilities Directing...


  • Richmond, Greater London, United Kingdom RELX (UK) Limited Company Full time

    Position Overview As a Senior Manager of Procurement, you will oversee category management for Technology Procurement in IT Services. Your role will involve driving strategic sourcing initiatives, managing supplier partnerships, and supporting ongoing cost-saving measures and risk management across diverse business sectors. Key Responsibilities Directing...


  • Richmond, Greater London, United Kingdom Nukasani Group Full time

    Job Title : IT Client Relationship Strategist Location: Hybrid Role Rate : Competitive remuneration offered **Local candidates preferred due to onsite obligations**Initial interviews conducted virtually. Follow-up interviews will be in-person. Only candidates available for onsite interviews will be considered. **This role necessitates onsite presence for...


  • Richmond, Greater London, United Kingdom My3Tech Full time

    Data Analyst Specialist Job Description My3Tech is actively looking for a Data Analyst Specialist to collaborate with the Client and the Office of Workforce Development. This position will deliver comprehensive business analysis services to the Client Office of Data Governance and Analytics, as well as the Office of Workforce Development. Key...


  • Richmond, Greater London, United Kingdom Reed Exhibitions Limited Company Full time

    About the Role Lead the strategic direction and development of a dynamic event portfolio, ensuring alignment with RX's vision and overarching strategy. Cultivate a high-performing team culture while driving growth and new commercial opportunities across the portfolio through a strategic approach to market and business development. Responsibilities Champion...


  • Richmond, Greater London, United Kingdom Young's Pubs Full time

    Become a part of our Beverage Service team at Young's Pubs At Young's Pubs, we pride ourselves on creating a welcoming atmosphere where patrons can enjoy a delightful selection of beverages and a menu inspired by British culinary traditions. Our establishments are designed to provide a cozy environment, whether you're enjoying a drink indoors or taking in...


  • Richmond, Greater London, United Kingdom Tech Brand Staffing LLC Full time

    Job Title: VDOT Hybrid/Local Cybersecurity Analyst with Identity ManagementLocation: Richmond VA Duration: 12 Months ContractOverview: Seeking a Hybrid/Local Cybersecurity Analyst with expertise in Identity Management to enhance our security posture through effective governance and compliance measures.Key Responsibilities:Document processes and create...


  • Richmond, Greater London, United Kingdom Clear Engineering Recruitment Full time $100,000 - $120,000

    Infrastructure Service Technician Salary: $100,000 - $120,000 (OTE up to $200k) Type: Overtime, Regional Field Role Benefits: Technical Progression, 401k Clear Engineering Recruitment is seeking a skilled Infrastructure Service Technician / Field Service Engineer. This prominent organization is on the lookout for proficient data center technicians who can...


  • Richmond, Greater London, United Kingdom Reed Exhibitions Limited Company Full time

    Position Overview The Marketing Campaign Strategist plays a crucial role in our organization, managing the design, implementation, and evaluation of our promotional initiatives. This professional is tasked with activating all elements of the campaign process for a designated portfolio of events, orchestrating both inbound and outbound efforts across various...