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Key Account Manager
4 weeks ago
Company Overview:
Join a leading facilities management company dedicated to providing top-tier services that ensure our clients' environments run smoothly and efficiently. We manage a diverse portfolio of properties and pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
Role Overview:
As a Key Accounts Manager, you will play a critical role in nurturing and expanding relationships with our most valuable clients. You will be responsible for overseeing a portfolio of high-profile accounts, ensuring client needs are met, and driving business growth. This is an exciting opportunity for a strategic thinker with a passion for building relationships and delivering exceptional service.
Key Responsibilities:
* Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients, acting as their primary point of contact.
* Account Growth: Identify opportunities to expand services within existing accounts, driving revenue growth and maximizing client satisfaction.
* Strategic Planning: Develop and implement account strategies that align with client objectives and company goals.
* Service Excellence: Ensure the delivery of high-quality facilities management services by working closely with operational teams to meet client expectations.
* Problem Solving: Address client concerns proactively, providing solutions and ensuring issues are resolved promptly and effectively.
* Reporting & Analysis: Monitor account performance, prepare regular reports, and present insights to both clients and internal stakeholders.
Qualifications:
* Proven experience as an Account Manager, Key Account Manager, or similar role, ideally within the facilities management or related industry.
* Strong understanding of facilities management services and client needs.
* Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
* Strategic thinker with a track record of developing and implementing successful account management plans.
* Ability to work under pressure, manage multiple priorities, and deliver results in a fast-paced environment.
* Strong analytical skills with experience in reporting and data-driven decision-making.
* Proficient in CRM software and Microsoft Office Suite.
What We Offer:
* Competitive Salary: Reflective of your experience and skills.
* Benefits Package: Including health insurance, pension plan, and other perks.
* Career Development: Opportunities for professional growth and advancement.
* Dynamic Work Environment: Be part of a supportive team that values collaboration and innovation
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