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Customer Service Administrator

1 month ago

St Albans, United Kingdom Red Door Recruitment Full time

Our long standing and well-respected client based in St Albans are looking for a Sales Support Administrator to join a close knit and friendly team. They are a training provider widely used – a very rewarding environment relating to children’s services.

Reduced hours (4 days or 5 shorter days may be considered for the right candidate)

What’s in it for you:

* Salary: £25k basic

* Hours: Mon-Fri 9am-5.30pm, reduced hours may be considered

* A ‘family first’ culture with some flexible working

* A values-based recognition scheme.

* £500 Referral Bonus for referring new talent.

* Professional qualifications support for apprentices and paid membership

* Death in service insurance of 4 times salary

* Enhanced Maternity/Paternity Leave – After a required length of service

* MiRewards benefits platform offers shopping discounts, fuel cards and more, On-site parking, Access to Medicash, including assistance with the cost of eye tests, optical, dental, prescriptions and holistic treatments, amounting to £900 per year, Cycle to Work Scheme, Enhanced Employee Assistance Programme for Immediate Family, Group support including annual Group conference and annual review of benefits.

Key Responsibilities for the Customer Service Administrator:

* Provide troubleshooting assistance for customers, trainers and learners

* Provide up-to-date information to sales team that can assist in their day-to-day roles

* Manage and fulfill bookings by liaising with trainers to ensure dates are booked in to meet targets set, and provide regular updates to manager

* Assist manager in project-based work that will create better efficiencies across the department

* Stay up-to-date with new product and feature launches and ensure sales team have all the relevant information

* Review pending orders and specific customer requests to ensure excellent customer service and customer experience

* Manage certificates to be sent out to learners following course completion

* Manage invoicing of both trainers and customers

For this Customer Service Administrator role the client is looking for:

* Proven work experience in Customer Service Administrator

* Hands on experience with CRM system

* Proficiency with MS Office Suite, particularly MS Excel

* In-depth understanding of sales principles and customer service practices

* Excellent communication skills

* Analytical and multitasking skills, Teamwork and motivational skills (possess a can-do attitude), Time management, Attention to detail

If you are interested in this Customer Service Administrator role, please apply now

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted