Customer Service Administrator

3 months ago

St Albans, United Kingdom PJ Camping Full time

PJ Camping Ltd are a leading independent Camping and Outdoor Equipment Retailer and Gas Distribution Operation with locations based in Hertfordshire and Norfolk. Trading as PJ Outdoors and Edwards Holmes, we are currently looking for an experienced administrator to oversee all areas of our customer service operations.

Whilst the role is based in St Albans, there will be the occasional need to travel to the Distribution Centre in Norfolk and to national and regional show locations.

The Customer Service Coordinator must be organised and have the ability to operate in a customer pressured environment. A “can do” attitude and an ability to multi-task are crucial as well the flexibility to take on a wide variety of tasks. The ability to follow due process along with strong customer service skills is essential as well as the ability to work unsupervised. Knowledge of retail operations and consumer law are also required.

This is a crucial role in an evolving environment. Key responsibilities will include:

- Undertake administration of customers’ accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work and maximise customer satisfaction
- Capture, maintain and ensure quality and safety of customer data
- Use skills and experience to handle calls with vulnerable customers with empathy and resilience
- Manage product returns and ensure associated paperwork is completed.
- Expedite and manage customer returns in a timely fashion.
- Liaise with manufacturers for warranty and third-party repair services.
- Contracts management with third party service providers.
- Assist with telephone and online orders.
- Assist with retail activities if required.
- Coordinate stock deliveries and courier collections.
- General office duties and records maintenance.
- Provide PJ Board with information and reports as and when required.
- Reports to the Operations Manager.

Requirements include:

- Excellent written and verbal communication
- Experience in working with Social Media
- Excellent computer skills including Microsoft Office Applications
- Knowledge of consumer rights

Employment package includes:

- Competitive Salary
- 28 days holiday per annum
- Generous staff discount
- Work placed pension scheme
- Profit related bonus scheme

**Job Types**: Full-time, Permanent

**Salary**: £17,740.80-£27,844.23 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- St. Albans (required)

Ability to Relocate:

- St. Albans: Relocate before starting work (required)

Work Location: In person

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